Operational Readiness Lead for Tech Change & Delivery

Royal Automobile Club of Queensland; Brisbane; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Free RACQ roadside assistance

Exclusive employee discounts

Wellbeing programs

Flexible work arrangements (weFLEX)

Job summary

Royal Automobile Club of Queensland seeks a strategic Manager Operational Readiness to unite Technology delivery, business and operations teams for seamless service transitions. You’ll establish readiness practices, lead a capable team and provide clear visibility of upcoming changes across the change pipeline.

Join RACQ to influence end-to-end readiness, drive go-live success and foster collaboration across multiple initiatives in a large Queensland-based organisation that values care,

Qualifications

• Demonstrated leadership in operational readiness, service transition or change implementation.
• Experience leading delivery-focused teams across multiple concurrent initiatives.
• Strong understanding of operational support, service ownership and transition practices.
• Experience facilitating readiness workshops, handovers and go-live preparation.
• Strong planning, stakeholder engagement and influencing capability.
• Ability to translate complex change into clear impacts, responsibilities and actions.

Responsibilities

• Lead the Operational Readiness vision, strategy and roadmap.
• Develop a capable team through coaching, clear direction and practical support.
• Maintain visibility of the Technology change pipeline, impacts and readiness status.
• Coordinate readiness plans, handovers, support models and transition activities.
• Facilitate collaboration and communication across delivery and operational teams.
• Support implementation, early-life support and post-implementation reviews, using outcomes and feedback to improve readiness practices.
• Identify readiness risks, remove barriers and drive actions through to completion.
• Proactively identify emerging change, readiness gaps and dependencies through delivery forums and stakeholder networks.

Skills

Operational readiness leadership

Delivery-focused leadership

Stakeholder engagement

Change management

Communication

Job description

Royal Automobile Club of Queensland seeks a strategic Manager Operational Readiness to unite Technology delivery, business and operations teams for seamless service transitions. You’ll establish readiness practices, lead a capable team and provide clear visibility of upcoming changes across the change pipeline.

Join RACQ to influence end-to-end readiness, drive go-live success and foster collaboration across multiple initiatives in a large Queensland-based organisation that values care,