Operational Readiness Lead: Driving Seamless Tech Transitions

RACQ; Brisbane; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

Job summary

RACQ in Brisbane seeks a Manager Operational Readiness to lead technology change delivery, aligning delivery, business and operational teams to prepare services for transition. You will establish Operational Readiness as a trusted partner from planning to review and build a capable team with clear ownership.

From early planning through implementation and review, you’ll maintain visibility of the change pipeline, coordinate handovers and go-live readiness, and drive continuous improvement across

Qualifications

• Leadership in operational readiness, service transition or change implementation.
• Experience leading delivery-focused teams across multiple concurrent initiatives.
• Strong planning, stakeholder engagement and influencing capability.
• Ability to translate complex change into clear impacts, responsibilities and actions.

Responsibilities

• Lead the Operational Readiness vision, strategy and roadmap.
• Develop a capable team through coaching, clear direction and practical support.
• Maintain visibility of the Technology change pipeline, impacts and readiness status.
• Coordinate readiness plans, handovers, support models and transition activities.
• Facilitate collaboration and communication across delivery and operational teams.
• Support implementation, early-life support and post-implementation reviews, using outcomes and feedback to improve readiness practices.
• Identify readiness risks, remove barriers and drive actions through to completion.
• Proactively identify emerging change, readiness gaps and dependencies through delivery forums and stakeholder networks.

Skills

Operational readiness

Change management

Leadership

Stakeholder engagement

Go-live readiness

Job description

RACQ in Brisbane seeks a Manager Operational Readiness to lead technology change delivery, aligning delivery, business and operational teams to prepare services for transition. You will establish Operational Readiness as a trusted partner from planning to review and build a capable team with clear ownership.

From early planning through implementation and review, you’ll maintain visibility of the change pipeline, coordinate handovers and go-live readiness, and drive continuous improvement across