Service Transition Analyst

RACQ; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Free roadside assistance

Employee discounts

Wellbeing programs

Flexible work options

Job summary

RACQ in Brisbane is seeking a Service Transition Analyst to bridge delivery and operations, ensuring new and changed services are ready for production. You’ll identify readiness gaps, coordinate actions and minimize operational risk through robust transition plans and handovers.

You will bring experience in service transition, ITSM practices, and coordinating complex technology changes, with a focus on clear documentation, risk management and stakeholder collaboration to deliver reliable,

Qualifications

• Experience in service transition, operational readiness or technology operations.
• Strong IT Service Management knowledge, including incident, change, release, configuration, monitoring and continuity practices.
• Ability to assess readiness requirements across complex technology environments before go-live.
• Experience coordinating technology implementations, migrations or go-live activities.
• Understanding of service information, asset and configuration management.
• Strong planning, facilitation and stakeholder-management skills.
• Confidence to challenge gaps and escalate unresolved risks.
• Availability to support planned after-hours transition activities when required.

Responsibilities

• Identify upcoming changes and assess operational impacts and requirements.
• Develop and coordinate operational readiness plans and activities.
• Facilitate planning workshops, knowledge transfer and operational handovers.
• Validate support models, documentation, monitoring and service information.
• Track actions, risks, dependencies and accountable owners through to completion.
• Support implementation, go-live, early-life support and transition closure.

Skills

Service Transition

ITSM Knowledge

Readiness Assessment

Coordination

Service Information

Asset & Configuration

Planning & Facilitation

Stakeholder Management

Risk Escalation

After-hours Availability

Job description

As Service Transition Analyst, you’ll work across delivery and operational teams to identify upcoming technology change, assess its impact and coordinate the activities required for a successful transition into operation.

At RACQ,we’regood people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

About the role
You’ll bring delivery and operational teams together to ensure new and changed services are supportable, maintainable and ready for production. You’ll identify readiness gaps early, coordinate actions and help minimise operational risk and service disruption.

• Identify upcoming changes and assess operational impacts and requirements.
• Develop and coordinate operational readiness plans and activities.
• Facilitate planning workshops, knowledge transfer and operational handovers.
• Validate support models, documentation, monitoring and service information.
• Track actions, risks, dependencies and accountable owners through to completion.
• Support implementation, go-live, early-life support and transition closure.

About you
You’re a proactive technology professional who enjoys bringing people together to prepare for change. You can assess service supportability before go-live, identify operational risks and ownership gaps, and influence stakeholders to deliver practical, reliable outcomes.

• Experience in service transition, operational readiness or technology operations.
• Strong IT Service Management knowledge, including incident, change, release, configuration, monitoring and continuity practices.
• The ability to assess readiness requirements across complex technology environments before go-live.
• Experience coordinating technology implementations, migrations or go-live activities.
• Understanding of service information, asset and configuration management.
• Strong planning, facilitation and stakeholder-management skills.
• The confidence to challenge gaps and escalate unresolved risks.
• Availability to support planned after-hours transition activities when required.

Why join RACQ?
RACQ is here to drive a better future for all Queenslanders. With more than 1.7 million members, we’re built on helping people when they need it most. Join our team and play a part in supporting our members to move and live safely, securely and sustainably. We’re evolving with smarter, more sustainable solutions that make a real difference across Queensland. And while our reach is big, we stay small enough to support your career with care. At RACQ, you’ll find a flexible, inclusive workplace where everyone is valued, supported and empowered to thrive. Learn more about our culture and our commitment to diversity and inclusion at About us | RACQ https://www.racq.com.au/about-us

Why you’ll love working at RACQ
At RACQ, we support your work, wellbeing and career through benefits that matter.

• Free RACQ roadside assistance from day one
  Enjoy complimentary RACQ Everyday Roadside Assistance, renewed annually.
• Exclusive employee discounts
  Access discounts across RACQ products and partner offers including banking, insurance, solar, vehicle care, retail and travel.
• Wellbeing that goes beyond the basics
  Take advantage of onsite health checks, flu vaccinations, wellbeing rooms, digital wellbeing resources and discounted private health insurance.
• Flexibility that works for real life
  Our weFLEX approach supports balance, performance and collaboration—whether you’re working from home, the office, or a mix of both.

Explore all our employee benefits athttps://www.racq.com.au/about-us/careers/employee-benefits

Adjustments & Support
We’re committed to creating an inclusive and accessible recruitment experience for everyone. If you need any adjustments or support at any stage of the process, please reach out to *******@racq.com.au for a confidential and supportive conversation or visit http://www.racq.com.au/about/careers/our-recruitment-process