Service Transition & Readiness Specialist

RACQ; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Free roadside assistance

Employee discounts

Wellbeing programs

Flexible work options

Job summary

RACQ in Brisbane is seeking a Service Transition Analyst to bridge delivery and operations, ensuring new and changed services are ready for production. You’ll identify readiness gaps, coordinate actions and minimize operational risk through robust transition plans and handovers.

You will bring experience in service transition, ITSM practices, and coordinating complex technology changes, with a focus on clear documentation, risk management and stakeholder collaboration to deliver reliable,

Qualifications

• Experience in service transition, operational readiness or technology operations.
• Strong IT Service Management knowledge, including incident, change, release, configuration, monitoring and continuity practices.
• Ability to assess readiness requirements across complex technology environments before go-live.
• Experience coordinating technology implementations, migrations or go-live activities.
• Understanding of service information, asset and configuration management.
• Strong planning, facilitation and stakeholder-management skills.
• Confidence to challenge gaps and escalate unresolved risks.
• Availability to support planned after-hours transition activities when required.

Responsibilities

• Identify upcoming changes and assess operational impacts and requirements.
• Develop and coordinate operational readiness plans and activities.
• Facilitate planning workshops, knowledge transfer and operational handovers.
• Validate support models, documentation, monitoring and service information.
• Track actions, risks, dependencies and accountable owners through to completion.
• Support implementation, go-live, early-life support and transition closure.

Skills

Service Transition

ITSM Knowledge

Readiness Assessment

Coordination

Service Information

Asset & Configuration

Planning & Facilitation

Stakeholder Management

Risk Escalation

After-hours Availability

Job description

RACQ in Brisbane is seeking a Service Transition Analyst to bridge delivery and operations, ensuring new and changed services are ready for production. You’ll identify readiness gaps, coordinate actions and minimize operational risk through robust transition plans and handovers.

You will bring experience in service transition, ITSM practices, and coordinating complex technology changes, with a focus on clear documentation, risk management and stakeholder collaboration to deliver reliable,