Service Technician (Field)

RDO Equipment Co; Mackay Regional; On-site; AUD 90,000 - 120,000; Full time

Job summary

RDO Equipment Co in Mackay, Queensland seeks a passionate Field Service Technician to diagnose, repair, and service heavy equipment on customer sites across the region. You’ll work with John Deere machinery, document work, and maintain safety standards.

The role demands hands-on experience with heavy diesel equipment, strong diagnostics in electrical/hydraulic/IT systems, and a customer‑facing mindset. A current Australian driver’s license and the right to work in Australia are essential.

Qualifications

• Trade qualified Heavy Diesel Fitter, Mobile Plant Mechanic, Diesel Mechanic or equivalent
• Hands-on experience with heavy diesel equipment, including major repairs and overhauls
• Strong diagnostic skills in electrical, hydraulic and IT systems
• Great communication skills and a strong focus on customer service
• Valid driver’s licence and the right to work in Australia
• Is safety conscious, solutions focused, and ready to grow
• A proactive team player who takes ownership and drives results
• Holds relevant certifications or qualifications
• This role requires specific certifications or licenses; we’ll request them later in the recruitment process.

Responsibilities

• Carry out diagnostics, repairs, servicing and maintenance on a range of heavy equipment
• Accurately record all work completed, including parts used and time taken
• Keep the workshop tidy and take care of tools, machines and equipment
• Work closely with the team and customers to identify service needs and provide solutions
• Follow all safety procedures and represent the company professionally on-site
• Deliver expert service and support to our customers and partners
• Contribute to a culture of safety, innovation, and continuous improvement

Skills

Heavy Diesel Fitter

Mobile Plant Mechanic

Diesel Mechanic

Strong diagnostics

Customer service

Job description

Power Progress. Partner with Producers. Grow Your Career at RDO Equipment.

At RDO Equipment, we’re not just about machines, we’re about people, progress, and purpose. Whether you're in the workshop, on the road, or in the office, your work helps power the industries that build and feed Australia. We’re looking for a passionate and experienced Service Technician (Field) to join our dynamic John Deere team in Mackay.

We’re more than a leading equipment dealer of some of the world’s most recognised brands John Deere and Vermeer we’re a people‑first organisation built on respect, integrity, and teamwork. We foster a culture where every team member feels valued, supported, and empowered to thrive.

Why RDO Equipment?

• Work with people who connect, collaborate, and make an impact together
• Real career pathways and leadership development
• Work with leading global brands like John Deere
• Access to the latest diagnostic technology and equipment in a clean, safe, and well‑equipped workshop
• We celebrate wins, support each other, and build careers that matter

What You’ll Be Doing

• Carry out diagnostics, repairs, servicing and maintenance on a range of heavy equipment
• Accurately record all work completed, including parts used and time taken
• Keep the workshop tidy and take care of tools, machines and equipment
• Work closely with the team and customers to identify service needs and provide solutions
• Follow all safety procedures and represent the company professionally on‑site
• Deliver expert service and support to our customers and partners
• Contribute to a culture of safety, innovation, and continuous improvement

What We’re Looking For Someone Who:

• Trade qualified Heavy Diesel Fitter, Mobile Plant Mechanic, Diesel Mechanic or equivalent
• Hands‑on experience with heavy diesel equipment, including major repairs and overhauls
• Strong diagnostic skills in electrical, hydraulic and IT systems
• Great communication skills and a strong focus on customer service
• Valid driver’s licence and the right to work in Australia
• Is safety conscious, solutions focused, and ready to grow
• A proactive team player who takes ownership and drives results
• Holds relevant certifications or qualifications
• This role requires specific certifications or licenses; we’ll request them later in the recruitment process.

Who is RDO?

RDO Equipment sells and supports John Deere Construction, Forestry, Agriculture and Turf products, as well as Vermeer Corporation’s range of Construction and Environmental products. Continuing a 60‑year Australian legacy of innovation and partnership with Australian industry, we proudly employ more than 800 Australians across our 28 dealership locations throughout Australia. RDO provides specialist sales and aftersales support to customers across industries including agriculture, roads and civil infrastructure, earthmoving, environmental resource management, mining and forestry.

At RDO, our values are the foundation of everything we do. We partner with our people, build customers for life, create opportunities, act with integrity, and play to win. We’re committed to fostering a workplace where everyone feels seen, heard, and valued. We welcome people of all backgrounds, experiences, and perspectives. Diversity drives innovation and inclusion fuels success.

Ready to Make Your Mark?

Ready to build what matters?