Service Technician (Field)

RDO Equipment; Mackay Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

RDO Equipment in Mackay is seeking a Service Technician (Field) to join our John Deere team. Carry out diagnostics, repairs, servicing and maintenance on a range of heavy equipment, while documenting parts used and time taken. You’ll work with the team and customers to identify service needs and deliver practical solutions on-site.

We value safety, customer service and a proactive mindset. A trade qualification in heavy diesel or equivalent, plus current licenses, will help you thrive in this

Qualifications

• Hands-on experience with heavy diesel equipment, including major repairs and overhauls.
• Strong diagnostic skills in electrical, hydraulic and IT systems.
• Valid driver’s licence and the right to work in Australia.
• Excellent communication and a strong focus on customer service.
• Safety conscious, proactive team player who takes ownership and grows.
• Holds relevant certifications or qualifications.
• Role may require additional licenses; they’ll be requested later in recruitment.

Responsibilities

• Carry out diagnostics, repairs, servicing and maintenance on a range of heavy equipment.
• Accurately record all work completed, including parts used and time taken.
• Keep the workshop tidy and take care of tools, machines and equipment.
• Work closely with the team and customers to identify service needs and provide solutions.
• Follow all safety procedures and represent the company professionally on-site.
• Deliver expert service and support to our customers and partners.
• Contribute to a culture of safety, innovation, and continuous improvement

Skills

Heavy diesel experience

Diagnostics skills

Customer service

Team player

Education

Trade qualified Heavy Diesel Fitter / Mobile Plant Mechanic / Diesel Mechanic

Job description

Power Progress. Partner with Producers. Grow Your Career at RDO Equipment.

At RDO Equipment, we’re not just about machines, we’re about people, progress, and purpose. Whether you're in the workshop, on the road, or in the office, your work helps power the industries that build and feed Australia. We’re looking for a passionate and experienced Service Technician (Field) to join our dynamic John Deere team in Mackay.

We’re more than a leading equipment dealer of some of the world’s most recognised brands John Deere and Vermeer we’re a people-first organisation built on respect, integrity, and teamwork. We foster a culture where every team member feels valued, supported, and empowered to thrive.

Why RDO Equipment?

Work with people who connect, collaborate, and make an impact together

Real career pathways and leadership development

Work with leading global brands like John Deere

Access to the latest diagnostic technology and equipment in a clean, safe, and well-equipped workshop

We celebrate wins, support each other, and build careers that matter

What You’ll Be Doing

Carry out diagnostics, repairs, servicing and maintenance on a range of heavy equipment

Accurately record all work completed, including parts used and time taken

Keep the workshop tidy and take care of tools, machines and equipment

Work closely with the team and customers to identify service needs and provide solutions

Follow all safety procedures and represent the company professionally on-site

Deliver expert service and support to our customers and partners

Contribute to a culture of safety, innovation, and continuous improvement

What We’re Looking For Someone Who:

Trade qualified Heavy Diesel Fitter, Mobile Plant Mechanic, Diesel Mechanic or equivalent

Hands‑on experience with heavy diesel equipment, including major repairs and overhauls

Strong diagnostic skills in electrical, hydraulic and IT systems

Great communication skills and a strong focus on customer service

Valid driver’s licence and the right to work in Australia

Is safety conscious, solutions focused, and ready to grow

A proactive team player who takes ownership and drives results

Holds relevant certifications or qualifications

This role requires specific certifications or licenses; we’ll request them later in the recruitment process.

Who is RDO?

RDO Equipment sells and supports John Deere Construction, Forestry, Agriculture and Turf products, as well as Vermeer Corporation’s range of Construction and Environmental products. Continuing a 60-year Australian legacy of innovation and partnership with Australian industry, we proudly employ more than 800 Australians across our 28 dealership locations throughout Australia. RDO provides specialist sales and aftersales support to customers across industries including agriculture, roads and civil infrastructure, earthmoving, environmental resource management, mining and forestry.

At RDO, our values are the foundation of everything we do. We partner with our people, build customers for life, create opportunities, act with integrity, and play to win. We’re committed to fostering a workplace where everyone feels seen, heard, and valued. We welcome people of all backgrounds, experiences, and perspectives. Diversity drives innovation and inclusion fuels success.