Service Support & Customer Success Specialist

SG Fleet; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Wellness days

Parental leave

Education budget

LinkedIn Learning access

Volunteer days

Employee Assistance Program

Job summary

SG Fleet in Melbourne is seeking an experienced maintenance administrator to support supplier and customer requirements, including processing purchase orders and distributing outbound notifications.

You will assist with internal and external stakeholder tasks, ensuring accuracy, timely follow-ups, and continuous improvement across administrative processes. This role offers wellness days, parental leave, education support and wellbeing programs.

Qualifications

• Good written and verbal communication; able to communicate at all levels.
• Competent level of proficiency in software packages; ability to learn new systems confidently.
• Strong organisational and prioritisation skills; meets deadlines and reports progress.
• Analyses information critically; resolves customer issues to complete resolution in a timely manner.
• Consistently drives high-quality work and shows initiative and forward thinking.

Responsibilities

• Inspect and authorise payment of service orders; review orders to ensure customer requirements are met and advise on improvements.
• Model excellent customer service and drive a customer-first culture; resolve issues promptly and effectively.
• Provide admin support for Maintenance Team tasks (mid-lease changes, due for service, bulk approvals).
• Perform purchase order reconciliation with Finance to ensure cost control and invoicing accuracy.
• Own a portfolio of tasks involving administration, supplier and customer support functions.
• Recharge and relax with up to 4 days of wellness days every year
• Industry-leading 20 weeks paid parental leave
• Monetary service milestone awards
• Career progression opportunities
• Education support with learning budget, LinkedIn Learning access and more
• Two paid volunteer days each year
• Health and wellbeing support including subsidy and Employee Assistance Program

Skills

Communication skills

Software proficiency

Organisational skills

Problem solving

Tools

Software packages

Job description

SG Fleet in Melbourne is seeking an experienced maintenance administrator to support supplier and customer requirements, including processing purchase orders and distributing outbound notifications.

You will assist with internal and external stakeholder tasks, ensuring accuracy, timely follow-ups, and continuous improvement across administrative processes. This role offers wellness days, parental leave, education support and wellbeing programs.