Service Support Officer

SG Fleet AU; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Wellness days

Parental leave

Service milestone awards

Career progression opportunities

Education support + LinkedIn Learning

Volunteer days

Employee assistance program

Job summary

SG Fleet AU is seeking a Maintenance Administrative Officer to support supplier and customer requirements. You will create and process supplier purchase orders, distribute outbound customer notifications, and manage inbound tasks from internal and external stakeholders.

You will apply strong communication, software proficiency, and organisational skills to ensure timely, accurate administration and continuous improvement across maintenance operations.

Qualifications

• Good communication skills both written and verbal, ability to communicate at all levels.
• Competent level of proficiency in software packages, ability to learn new systems confidently.
• Strong organisational and prioritisation skills - meets specified deadlines and reports regularly on progress.
• Critically analyses information and resolves problems through to complete resolution in a timely and effective manner. Can resolve problems through to complete resolution for the Customer
• Consistently driven to take responsibility for high quality work, show innovative and forward thinking

Responsibilities

• Inspect and authorise payment of service orders raised. Actively review the service orders provided to ensure customer requirements are being met and advise of potential process improvements.
• Role model excellent customer service and drive a customer first culture by managing any issues effectively through to Resolution and in a timely manner.
• Provide administration support with the management of Maintenance Team related tasks such as mid lease changes, due for service and bulk approvals.
• Perform purchase order reconciliation, in conjunction with Finance, to ensure cost control and invoicing accuracy.
• Ownership of portfolio of assigned task involving varied administration, supplier and customer support functions.

Skills

Communication skills

Software proficiency

Organisational skills

Problem solving

Responsibility

Job description

Job Description

This position is responsible for the provision of maintenance administrative duties related to the support of SG Fleet’s supplier and customer requirements. In doing so, this role assists with the creation and processing of supplier purchase orders, distribution of outbound customer notifications and manages inbound tasks generated from internal and external stakeholders.

Job Description

This position is responsible for the provision of maintenance administrative duties related to the support of SG Fleet’s supplier and customer requirements. In doing so, this role assists with the creation and processing of supplier purchase orders, distribution of outbound customer notifications and manages inbound tasks generated from internal and external stakeholders.

Job Requirements

• Good communication skills both written and verbal, ability to communicate at all levels
• Competent level of proficiency in software packages, ability to learn new systems confidently
• Strong organisational and prioritisation skills - meets specified deadlines and reports regularly on progress
• Critically analyses information and resolves problems through to complete resolution in a timely and effective manner. Can resolve problems through to complete resolution for the Customer
• Consistently driven to take responsibility for high quality work, show innovative and forward thinking

Job Responsibilities

• Inspect and authorise payment of service orders raised. Actively review the service orders provided to ensure customer requirements are being met and advise of potential process improvements.
• Role model excellent customer service and drive a customer first culture by managing any issues effectively through to Resolution and in a timely manner.
• Provide administration support with the management of Maintenance Team related tasks such as mid lease changes, due for service and bulk approvals.
• Perform purchase order reconciliation, in conjunction with Finance, to ensure cost control and invoicing accuracy.
• Ownership of portfolio of assigned task involving varied administration, supplier and customer support functions.

Job Benefits

• Recharge and relax with up to 4 days of wellness days every year
• We offer industry leading 20 weeks paid parental leave
• Monetary service milestone awards
• Career progression opportunities
• Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
• Two paid volunteer days each year
• Health and wellbeing support including a subsidy and an Employee assistance Program

Learn more by watching SG Fleet Careers