Service Support Officer

SG Fleet; Melbourne; Sur place; AUD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Wellness days

Parental leave

Education budget

LinkedIn Learning access

Volunteer days

Employee Assistance Program

Résumé du poste

SG Fleet in Melbourne is seeking an experienced maintenance administrator to support supplier and customer requirements, including processing purchase orders and distributing outbound notifications.

You will assist with internal and external stakeholder tasks, ensuring accuracy, timely follow-ups, and continuous improvement across administrative processes. This role offers wellness days, parental leave, education support and wellbeing programs.

Qualifications

• Good written and verbal communication; able to communicate at all levels.
• Competent level of proficiency in software packages; ability to learn new systems confidently.
• Strong organisational and prioritisation skills; meets deadlines and reports progress.
• Analyses information critically; resolves customer issues to complete resolution in a timely manner.
• Consistently drives high-quality work and shows initiative and forward thinking.

Responsabilités

• Inspect and authorise payment of service orders; review orders to ensure customer requirements are met and advise on improvements.
• Model excellent customer service and drive a customer-first culture; resolve issues promptly and effectively.
• Provide admin support for Maintenance Team tasks (mid-lease changes, due for service, bulk approvals).
• Perform purchase order reconciliation with Finance to ensure cost control and invoicing accuracy.
• Own a portfolio of tasks involving administration, supplier and customer support functions.
• Recharge and relax with up to 4 days of wellness days every year
• Industry-leading 20 weeks paid parental leave
• Monetary service milestone awards
• Career progression opportunities
• Education support with learning budget, LinkedIn Learning access and more
• Two paid volunteer days each year
• Health and wellbeing support including subsidy and Employee Assistance Program

Connaissances

Communication skills

Software proficiency

Organisational skills

Problem solving

Outils

Software packages

Description du poste

This position is responsible for the provision of maintenance administrative duties related to the support of SG Fleet’s supplier and customer requirements. In doing so, this role assists with the creation and processing of supplier purchase orders, distribution of outbound customer notifications and manages inbound tasks generated from internal and external stakeholders.

Job Requirements

• Good communication skills both written and verbal, ability to communicate at all levels
• Competent level of proficiency in software packages, ability to learn new systems confidently
• Strong organisational and prioritisation skills - meets specified deadlines and reports regularly on progress
• Critically analyses information and resolves problems through to complete resolution in a timely and effective manner. Can resolve problems through to complete resolution for the Customer
• Consistently driven to take responsibility for high quality work, show innovative and forward thinking

Job Responsibilities

• Inspect and authorise payment of service orders raised. Actively review the service orders provided to ensure customer requirements are being met and advise of potential process improvements.
• Role model excellent customer service and drive a customer first culture by managing any issues effectively through to Resolution and in a timely manner.
• Provide administration support with the management of Maintenance Team related tasks such as mid lease changes, due for service and bulk approvals.
• Perform purchase order reconciliation, in conjunction with Finance, to ensure cost control and invoicing accuracy.
• Ownership of portfolio of assigned task involving varied administration, supplier and customer support functions.
• Recharge and relax with up to 4 days of wellness days every year
• We offer industry leading 20 weeks paid parental leave
• Monetary service milestone awards
• Career progression opportunities
• Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
• Two paid volunteer days each year
• Health and wellbeing support including a subsidy and an Employee assistance Program