Support Desk Administrator

SG Fleet AU; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Wellness days

Parental leave

Milestone awards

Career progression

Learning budget & LinkedIn Learning

Volunteer days

Health support

Job summary

SG Fleet AU is seeking a dedicated IT Support Desk professional to manage day-to-day operation, maintenance, and administration of our IT systems, delivering effective end-user desktop and application support.

You will handle first and second line support, incident escalation, asset management, and contribute to IT projects, ensuring SLA-compliant service and a stable technology environment for the business.

Qualifications

• Experience with Microsoft Intune and device management.
• Working knowledge of PC applications and LAN/WAN technologies including Active Directory, Windows, Office 365, and File & Print.
• Knowledge of Laptop SOE Deployment and OS management.
• Extensive experience trouble shooting basic networking issues.
• Windows 10 & 11 administration.
• Microsoft Azure Cloud and Services.
• Tertiary qualification in Information Technology.

Responsibilities

• Provide first and second level Desktop support for all IT systems, ensuring SLA compliance.
• Assess, prioritize and allocate incidents to appropriate teams and follow up escalations.
• Support IT end-user oriented projects with hands-on platform implementation.
• Coordinate IT asset management across SG Fleet environment and maintain inventory.
• Record and document helpdesk resolutions and actions taken.
• Ensure all service desk requests are logged for reporting and improvement.
• Represent IT Services to users and promote the team across the company.

Skills

Intune

Endpoint Mgmt

Active Directory

Windows OS

Office 365

Networking basics

Azure Cloud

Education

Information Technology degree

Job description

About the role

As part of the Support Desk team, this position is responsible for the day-to-day operation, maintenance, and administration of company’s IT systems. This position is responsible for providing authorised end-users of SG Fleet’s systems with effective and timely Desktop and Application support.

Tasks and responsibilities

• Provide first and second level Desktop support for all IT systems ensuring remedial action is effective with the agreed SLA’s.
• Assess, prioritize and allocate identified incidents to Business Support, Application Support and Technical Support staff and follow up escalated problems.
• Contribute to the successful delivery of IT End User orientated projects by providing and facilitating implementation of various Technology platforms hands-on.
• Coordinate the management and validation of IT Assets throughout the SG Fleet environment ensuring all administrative tasks are completed, as well as contributing to an inventory of all IT assets including monitors, laptops, phones, and peripherals
• Record, track and document the helpdesk request problem solving process, including all successful an unsuccessful decision made, and actions taken through to final resolution
• Ensure all Service desk request are logged for reporting, compliance, and improvement providing standard reports when required
• Represent the IT Services team to all users and promote the team to the wider company (ensuring the company service level is maintained at optimum level on a day-to-day basis)

Skills and experience

• Knowledge in Microsoft Intune and End Point Management (Laptops, Mobile phones)
• Working knowledge of PC applications and LAN/WAN technologies including Active Directory, Microsoft Windows, TCP/IP, Microsoft Office 365, and File & Print
• Knowledge in Laptop SOE Deployment and Operating System Management
• Extensive experience trouble shooting basic networking issues
• Windows 10 & 11 administration
• Microsoft Azure Cloud and Services
• Tertiary qualification in Information Technology

Who we are?

We are a financial services company that specializes in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1100 employees.

Perks

• Recharge and relax with up to 4 days of wellness days every year
• We offer industry leading 20 weeks paid parental leave
• Monetary service milestone awards
• Career progression opportunities
• Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
• Two paid volunteer days each year
• Health and wellbeing support including a subsidy and an Employee assistance Program

We are a proud equal opportunity employer. Interviews may take place prior to closure date for applications. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.

Aboriginal and Torres Strait Islander candidates are encouraged to apply.