Service State Manager

HDE Group; Brisbane; On-site; AUD 180,000 - 240,000; Full time

Job summary

HDE Group, based in Brisbane, is seeking a Service State Manager to lead our Queensland Electrical Service business. You will own P&L, drive performance and shape service delivery across sites, teams and client relationships.

You will develop leaders, manage budgets and forecasts, and grow recurring service revenue with Tier 1 clients and premium properties. This is a senior operations role reporting to the Group General Manager.

Qualifications

• Electrical trade qualification and current electrical work licence.
• Experience leading a commercial electrical service operation, business unit or multiple service teams.

Responsibilities

• Business performance: Own the P&L, budget and forecast, with a clear understanding of revenue, margins, labour recovery and cash flow.
• People and capability: Develop Service Managers, Service Coordinators and field leaders through clear expectations, coaching and accountability.
• Service delivery: Keep maintenance, reactive works and minor projects moving through effective planning, resourcing and job completion.
• Client relationships: Lead key accounts, service reviews, contract renewals and commercial negotiations.
• Growth: Expand maintenance agreements, develop opportunities within client portfolios and oversee commercially sound quotations.
• Safety and quality: Stay connected to the field and set clear standards for safe, compliant and professional work.

Skills

P&L management

Budget forecasting

Leadership

Client relationship management

Contract negotiations

Business growth planning

Education

Electrical trade qualification

Tools

AroFlo

ISO management systems

QTP / QBP credentials

Job description

Lead the team. Own the performance. Shape the growth.

You have built your career in electrical services. You understand the work, the clients and what it takes to keep a service team performing. Now you want the opportunity to put that experience to work across an entire division.

HDE Group is seeking a Service State Manager to lead our Queensland Electrical Service business.

Based in Brisbane and reporting directly to the Group General Manager, you will have full profit and loss responsibility and a clear mandate: develop our people, strengthen service delivery and grow the business.

Your opportunity

This role brings together operational leadership, commercial responsibility and client relationships. You will influence how the division operates, from the capability of its leaders to the quality of its service and the opportunities it pursues.

Our team supports premium and A-grade commercial properties, office environments and Tier 1 clients through planned maintenance, reactive service, upgrades, shutdowns and specialist electrical works.

Success will mean a team that takes ownership, clients who trust us to deliver and a business performing against a clear plan.

What you will lead

• Business performance: Own the P&L, budget and forecast, with a clear understanding of revenue, margins, labour recovery and cash flow.
• People and capability: Develop Service Managers, Service Coordinators and field leaders through clear expectations, coaching and accountability.
• Service delivery: Keep maintenance, reactive works and minor projects moving through effective planning, resourcing and job completion.
• Client relationships: Lead key accounts, service reviews, contract renewals and commercial negotiations.
• Growth: Expand maintenance agreements, develop opportunities within client portfolios and oversee commercially sound quotations.
• Safety and quality: Stay connected to the field and set clear standards for safe, compliant and professional work.

You will work closely with Finance and the wider management team to turn plans into measurable results.

What you will bring

You are an experienced electrical service leader who can earn the confidence of technicians, build trust with clients and make sound commercial decisions.

You know how to delegate, develop capable leaders and follow through when performance needs attention.

You will have:

• An electrical trade qualification and current electrical work licence
• Experience leading a commercial electrical service operation, business unit or multiple service teams
• Demonstrated ownership of budgets, forecasts and P&L performance
• A practical understanding of productivity, labour recovery, work in progress and cash flow
• Experience developing teams and managing performance
• Strong client relationship, contract management and negotiation skills
• Experience with generator load testing and capital expenditure quoting
• Experience with AroFlo, facilities management clients, Tier 1 commercial properties and ISO management systems will be highly regarded. Management qualifications and QTP or QBP credentials would also be advantageous.

Why HDE Group?

HDE Group provides commercial electrical services across Brisbane, with a reputation for being responsive, technically capable and easy to work with.

This position offers

• Ownership: Responsibility for the Queensland Service division’s people, delivery and financial performance
• Influence: Direct access to the Group General Manager and the opportunity to shape operational decisions
• An established client base: Relationships across premium commercial properties and Tier 1 clients
• Scope to build: The opportunity to develop leaders, improve systems and grow recurring service revenue

Ready to take ownership?

If you are ready to lead a service business and help shape its next stage of growth, we would like to hear from you.