Electrical Service Manager | Leadership Role
Brightwood Group
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Benefits offered by this job
Job summary
Brightwood Electrical is seeking an experienced Electrical Service Manager to lead the service team, manage electricians and apprentices, and ensure fast, professional delivery of service and minor works up to about $5,000.
This office-based leadership role focuses on scheduling, client communication, and growing the service division through excellent customer service and strong relationships with clients across commercial environments.
Qualifications
- Experience in electrical service, maintenance or operations.
- Experience managing electricians and field technicians.
- Strong understanding of commercial electrical service and maintenance.
- Current NSW Electrical Licence highly regarded.
Responsibilities
- Manage daily scheduling and allocation of electricians and apprentices.
- Coordinate reactive service calls, planned maintenance and minor works.
- Manage service and minor works jobs up to $5,000 from request through to completion.
- Keep technicians productive, organised and accountable.
- Ensure fast turnaround on smaller jobs and service requests.
- Maintain regular and professional communication with clients.
- Review technician notes, photos, reports and recommendations.
- Identify and follow up additional works and opportunities generated from site.
- Track labour, materials and job profitability.
- Provide technical guidance and support to technicians where required.
Skills
Education
Tools
Job description
Brightwood Electrical is a growing commercial electrical contractor delivering service, maintenance, minor works and larger project solutions across Sydney.
As part of the Brightwood Group, we work with a strong portfolio of commercial clients across property, facilities management, education, industrial and retail environments.
We are looking for an experienced Electrical Service Manager to take ownership of the day-to-day operation and continued growth of our electrical service division.
Brightwood Electrical is a growing commercial electrical contractor delivering service, maintenance, minor works and larger project solutions across Sydney.
As part of the Brightwood Group, we work with a strong portfolio of commercial clients across property, facilities management, education, industrial and retail environments.
We are looking for an experienced Electrical Service Manager to take ownership of the day-to-day operation and continued growth of our electrical service division.
This is an office-based leadership role responsible for running our electrical service team and ensuring smaller works are delivered quickly, professionally and to a high standard.
You will manage electricians and apprentices in the field, coordinate scheduling and workflow, communicate directly with clients and take ownership of service and minor works jobs up to approximately $5,000.
A major part of the role is customer service. We want our clients to know they can call Brightwood, get a fast response, receive clear communication and have their works completed without unnecessary delays.
You will play an important role in growing the business by delivering an exceptional level of service, building strong client relationships and ensuring opportunities identified in the field are followed through.
Manage the daily scheduling and allocation of electricians and apprentices
Coordinate reactive service calls, planned maintenance and minor works
Manage service and minor works jobs up to approximately $5,000 from request through to completion
Keep technicians productive, organised and accountable
Manage job priorities, urgent callouts and changing client requirements
Ensure fast turnaround on smaller jobs and service requests
Maintain regular and professional communication with clients
Review technician job notes, photos, reports and recommendations
Ensure quotes, approvals, materials and scheduling are followed through promptly
Prepare and manage smaller quotations and variations
Identify and follow up additional works and opportunities generated from site
Monitor open jobs and ensure nothing is left unattended
Track labour, materials and job profitability
Ensure completed jobs are properly closed out and ready for invoicing
Provide technical guidance and support to technicians where required
Maintain high standards of workmanship, presentation and customer service
Build strong relationships with existing clients and help grow the amount of work Brightwood performs for them
Work closely with estimating, projects and management where works fall outside the service division
Previous experience in electrical service, maintenance or operations
Experience managing or coordinating electricians and field technicians
Strong understanding of commercial electrical service and maintenance
Current NSW Electrical Licence highly regarded
Strong fault-finding and technical electrical knowledge
Excellent scheduling, organisation and time-management skills
Ability to manage multiple live jobs and changing priorities
Strong communication and customer service skills
Commercial understanding of labour, materials and job profitability
Strong attention to detail and follow-through
Experience with job management systems, particularly Simpro, would be advantageous
Current Australian Driver Licence
Full Australian working rights
We are looking for someone who takes ownership.
Someone who understands that excellent service is not only about completing the electrical work, but also about how quickly we respond, how well we communicate and how easy we are to deal with.
You will need to be organised, proactive and comfortable managing a busy service team while maintaining strong relationships with clients.
The right person will enjoy keeping work moving, solving problems, developing technicians and helping grow the business through consistently excellent service.
Competitive salary package
Performance-based incentives
Long-term career progression
A key role within a growing electrical business
Strong pipeline of commercial service and maintenance work
Support from an established operations, estimating and management team
Professional office and team environment
Opportunity to have a genuine impact on the growth and development of the electrical service division
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