Qld Service Manager

Chandler Macleod Group; City of Brisbane; On-site; AUD 114,000 - 156,000; Full time

Benefits offered by this job

Vehicle

Superannuation

Job summary

Chandler Macleod Group is seeking an experienced Service Manager to lead our Queensland service operation on a permanent full-time basis. You will manage technicians and support staff, drive performance, and ensure excellent service delivery across the state.

The role requires a proven track record in field-based leadership and strong customer relationship skills. You will balance priorities in a fast-paced environment while driving growth and ensuring WHS compliance.

Qualifications

• Leadership experience within a service, field service, maintenance or technical operations environment.
• Strong people management, coaching and performance development capabilities.
• Commercial acumen with an understanding of service profitability and operational performance.
• Excellent customer relationship and stakeholder management skills.
• The ability to balance competing priorities in a fast-paced environment.

Responsibilities

• Lead, mentor and develop a team of service technicians and support staff.
• Drive service performance, customer satisfaction and operational excellence.
• Oversee technician scheduling, workforce planning and subcontractor management.
• Build strong relationships with customers and key stakeholders.
• Manage escalated service issues and deliver practical, customer-focused solutions.
• Monitor service KPIs, performance metrics and financial outcomes.
• Improve service productivity, first-time fix rates and overall operational efficiency.
• Support business growth by identifying opportunities to expand service revenue.
• Manage service administration including quotations, warranty approvals, reporting and active work orders.
• Ensure compliance with WHS, company policies and industry requirements.

Skills

Leadership

People management

Customer relationships

Commercial acumen

Operational excellence

Team development

Stakeholder management

Communication

Problem solving

Job description

Service Manager - Queensland

Brisbane Northside | Permanent Full-Time $135,000 + Super + Vehicle

An established national organisation operating within the technical service and equipment support sector is seeking an experienced Service Manager to lead its Queensland operations. This is an excellent opportunity for a commercially minded leader who enjoys building high-performing teams, strengthening customer relationships and driving operational success. You'll take ownership of a well-established service division, leading technicians and support staff while ensuring exceptional service delivery across Queensland.

The Opportunity

Reporting to the National Service Manager, you will be responsible for the overall performance of the Queensland service operation, overseeing people, processes, customer outcomes and commercial performance. You will work closely with internal stakeholders and customers to ensure service excellence, operational efficiency and continued business growth.

Key Responsibilities

• Lead, mentor and develop a team of service technicians and support staff.
• Drive service performance, customer satisfaction and operational excellence.
• Oversee technician scheduling, workforce planning and subcontractor management.
• Build strong relationships with customers and key stakeholders.
• Manage escalated service issues and deliver practical, customer-focused solutions.
• Monitor service KPIs, performance metrics and financial outcomes.
• Improve service productivity, first-time fix rates and overall operational efficiency.
• Support business growth by identifying opportunities to expand service revenue.
• Manage service administration including quotations, warranty approvals, reporting and active work orders.
• Ensure compliance with WHS, company policies and industry requirements.

About You

You are an experienced service leader with a proven track record managing field-based technical teams and delivering strong customer outcomes.

You will bring:

• Leadership experience within a service, field service, maintenance or technical operations environment.
• Strong people management, coaching and performance development capabilities.
• Commercial acumen with an understanding of service profitability and operational performance.
• Excellent customer relationship and stakeholder management skills.
• The ability to balance competing priorities in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• A proactive, hands-on leadership style.
• Excellent communication and organisational skills.

Experience within commercial catering equipment, foodservice equipment, refrigeration, electrical, mechanical services, manufacturing support or a similar technical industry will be highly regarded.

If you're a results-driven Service Manager looking to take ownership of a critical Queensland operation and make a genuine impact, we'd love to hear from you.