QLD Client Services Manager

Hiflow Integrated Services Group; Brisbane; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Above-market salary

Vehicle allowance or company car +fuel

Performance bonuses

Company laptop and smartphone

Superannuation on top of salary

Corporate uniform provided

Paid birthday leave

A supportive, growing team

Job summary

Hiflow Integrated Services Group in Brisbane is seeking an experienced QLD Client Services Manager to lead service delivery, nurture client relationships and drive growth across a portfolio of commercial clients.

Based at our Virginia office, you will lead a team of service technicians, manage contracts and P&L, and partner with our national leadership team to deliver operational excellence and outstanding customer service.

Qualifications

• Minimum 5 years’ experience in a similar role.
• Proven track record in service or account management of blue-chip clients.
• Strong commercial acumen with P&L management experience.
• Experience managing teams in a service delivery environment.
• Background in HVAC within commercial high-rise buildings is a bonus.
• Excellent communication and interpersonal skills.
• High level of organisation, reliability and professionalism.
• Current driver’s licence.

Responsibilities

• Lead, mentor and grow a team of service technicians
• Manage a portfolio of commercial clients across Brisbane
• Build strong, long-term client relationships through regular engagement
• Oversee maintenance contracts and ensure compliance across assets
• Manage P&L performance and drive profitability
• Identify and secure new business opportunities
• Prepare quotes and win new service and maintenance contracts
• Deliver exceptional customer service and proactive solutions

Skills

Leadership

Client management

P&L management

Team management

HVAC knowledge

Communication

Organization

Driver's license

Job description

Hiflow Integrated Services Group – Brisbane QLD

Hiflow is a leading national provider of HVAC, Fire, Electrical and Hygiene services, delivering integrated solutions to commercial clients across Australia. With over 150 full-time staff and strong national growth, we’re expanding our operations and are seeking an experienced QLD Client Services Manager to join our team.

Based at our Virginia office, you’ll be supported by a national leadership team and dedicated administration staff while managing a portfolio of key clients and a team of technicians across Brisbane.

QLD Client Services Manager – Brisbane

Hiflow Integrated Services Group

Hiflow is a leading national provider of HVAC, Fire, Electrical and Hygiene services, delivering integrated solutions to commercial clients across Australia. With over 150 full-time staff and strong national growth, we’re expanding our operations and are seeking an experienced QLD Client Services Manager to join our team.

Based at our Virginia office, you’ll be supported by a national leadership team and dedicated administration staff while managing a portfolio of key clients and a team of technicians across Brisbane.

About the Role

This is a hands-on leadership position where you’ll oversee service delivery, manage client relationships, and drive business growth across a portfolio of commercial clients across Brisbane.

You’ll play a key role in ensuring operational excellence, customer satisfaction, and financial performance within your business unit.

Key Responsibilities

• Lead, mentor and grow a team of service technicians




• Manage a portfolio of commercial clients across Brisbane




• Build strong, long-term client relationships through regular engagement




• Oversee maintenance contracts and ensure compliance across assets




• Manage P&L performance and drive profitability




• Identify and secure new business opportunities




• Prepare quotes and win new service and maintenance contracts




• Deliver exceptional customer service and proactive solutions

About You

You’re a driven, customer-focused leader who thrives on delivering results and building strong relationships. You bring:

• Minimum 5 years’ experience in a similar role




• Proven track record in service or account management of blue-chip clients




• Strong commercial acumen with P&L management experience




• Experience managing teams in a service delivery environment




• Background in HVAC within commercial high-rise buildings is a bonus




• Excellent communication and interpersonal skills




• High level of organisation, reliability and professionalism




• Current driver’s licence

What We Offer

• Above-market salary based on experience and performance




• Vehicle allowance or company car + fuel card




• Performance bonuses (new business & profit growth)




• Company laptop and smartphone




• Superannuation on top of salary




• Corporate uniform provided




• Paid birthday leave each year




• A supportive, growing team where your contribution is valued

Why Join Hiflow?

At Hiflow, we’re building something strong. You’ll be joining a business that values its people, invests in growth, and offers genuine long-term career opportunities.

If you’re looking for a role where you can lead, grow, and make a real impact, we’d love to hear from you.

Learn more: www.hiflow.com.au