Service Scheduler & Dispatch Administrator

Pulse Electrical; City of Brisbane; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Ongoing training and development

Career growth opportunities

Brisbane location

Job summary

Pulse Electrical is seeking an organized Service Scheduler & Administrator to join our Operations Team in Brisbane. You will coordinate daily service schedules, manage incoming requests and handle the administrative tasks that support efficient service delivery.

You will work closely with technicians, customers and the team to prioritise jobs, update records and ensure timely completion. The role is full-time, offers ongoing training and a competitive salary based on experience.

Qualifications

• Strong customer service and communication skills.
• Excellent organisational and multitasking abilities.
• Confidence managing competing priorities.
• Proactive, solutions-focused mindset with the ability to adapt to changing priorities.

Responsibilities

• Creating, scheduling and allocating service work to technicians.
• Assessing and prioritising urgent and non-urgent incoming jobs to meet client KPIs.
• Monitoring technician schedules and adjusting bookings as required.
• Working closely with technicians to ensure works are completed efficiently and on time.
• Processing client requests, enquiries and service job updates.
• Answering incoming calls and assisting with customer enquiries.
• Updating job information, customer records and client portals.
• Managing service-related administration and workflow tasks.
• Resolving scheduling issues and last-minute changes.
• Assisting with fleet coordination.
• Communicating with team members to ensure seamless service delivery across the business.

Skills

Customer service

Communication

Organisation

Multitasking

Problem solving

Tools

SimPRO

Job description

Pulse Electrical is seeking an organized Service Scheduler & Administrator to join our Operations Team in Brisbane. You will coordinate daily service schedules, manage incoming requests and handle the administrative tasks that support efficient service delivery.

You will work closely with technicians, customers and the team to prioritise jobs, update records and ensure timely completion. The role is full-time, offers ongoing training and a competitive salary based on experience.