Administration Scheduler

Kirratech Pool Services; Cairns Regional; On-site; AUD 52,000 - 68,000; Full time

Job summary

Kirratech Pool Services in Australia is seeking an organised Office Administrator/Scheduler to join our service team. You will coordinate jobs, communicate with clients and field technicians, and support office and workshop staff during a busy week.

You will handle customer inquiries, schedule service visits, maintain records in SimPRO, and assist with billing using the job management system. We value accuracy, teamwork, and a proactive approach in a 38-hour week, Monday to Friday, with a

Qualifications

• Experience in a coordination or administrative role within a service environment.
• Strong organisational skills and the ability to manage multiple priorities.
• Ability to work independently and in a team.
• Excellent written and verbal communication.
• Familiarity with scheduling tools and Microsoft 365.

Responsibilities

• Coordinate and schedule service appointments between clients, technicians and office staff.
• Maintain accurate records of service requests, quotes and appointments.
• Monitor order progress and inform clients and staff of delays or changes.
• Process invoices and transactions using SimPRO and assist accounts payable.
• Receipting purchase orders within SimPRO to support stock control.

Skills

Customer service

Organisational skills

Communication skills

Multitasking

Problem solving

Tools

SimPRO

Microsoft 365

Outlook

Excel

Word

Job description

Join the Kirratech Group and thrive as an Office Administrator/Scheduler!

Are you a highly organised and customer-focused individual seeking a rewarding role in the Service Industry? Are you ready to take a leap and begin the next chapter of your work journey?

About Us:

The Kirratech brand areleaders in the Pool Construction and Pool Servicing industryin commercial and domestic pools, water parks and large aquatic facilities. We have a growing team with various trades and specialised skills making us and industry leader. We believe in job satisfaction by working within a supportive team environment and enjoy a good sense of humour. We're looking for the next person to be part of our work family.

Monday - Friday 38hrs/week

Hrs 7:00am to 4:00pm (some flexibility available) Monthly RDO

KEY RESPONSIBILITIES:

You get to play a pivotal role in ensuring seamless communication between our clients, field service technicians, workshop team and office staff. Your exceptional organisational skills, high attention to detail with customer care will contribute to the successful delivery of service operations.

Customer Care: Serve as the primary point of contact for customers, addressing inquiries, scheduling service appointments, and providing updates on service requests.

Resourceful Scheduling: Coordinate and schedule jobs, optimizing servicemen and resources, and ensure timely job completion.

Data integrity: Maintain accurate records of service requests, quotes, appointments, and client interactions using our SimPRO servicing system.

Task Management: Monitor service order progress and proactively communicate any delays, changes, or challenges to both customers and internal staff.

Efficient Billing:Utilise our job management system (Simpro) to process invoices and financial transactions accurately and on time.

Purchase Order receipting: Receipting purchase orders within Simpro enabling accurate stock levels and preparation for the accounts payable team.

What are we looking for:

Experience in a coordination or administrative role, preferably within a service-oriented industry.

Strong organisational skills with the ability to manage multiple tasks and priorities simultaneously.

Ability to work both independently and collaboratively in a fast-paced environment.

Excellent communication skills, both written and verbal, to interact effectively with clients and internal teams.

Experience/knowledge in using scheduling tools and Microsoft 365 Office Suite (Outlook, Word, Excel,)

Problem-solving mindset with the ability to remain calm under pressure and adapt to changing circumstances.

Customer-focused attitude with a commitment to delivering high-quality service experiences.

Detail-oriented and dedicated to maintaining accurate records and documentation.

Knowledge of SimPRO scheduling system an advantage but not a requirement.

If you are an organised, detail-oriented individual with a passion for contributing to a service company's growth by way of great customer outcomes, we would love to hear from you.