Service Planning Officer

Public Transport Authority

Perth

On-site

AUD 112,595 - 123,930

Full time

14 days+

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Benefits offered by this job

Opportunities for personal development

Health and Wellbeing programs

Subsidised Corporate Apparel

Social Club membership with savings

Job summary

A government agency in Perth is seeking a dedicated Service Planning Officer to develop train service schedules. This role requires significant scheduling experience, analytical skills, and the ability to communicate effectively with various stakeholders. Ideal candidates will have proven expertise in scheduling software and a strong ability to interpret policies. The position is full-time and offers a range of benefits including career development opportunities and health programs.

Qualifications

Significant scheduling, rostering and/or resource planning experience within a complex operational environment.
Highly developed analytical and problem-solving skills.
Strong communication skills to liaise with diverse stakeholders.

Responsibilities

Utilise contemporary scheduling software to produce train running information.
Publish train schedules and rosters in line with PTA policies.
Analyse passenger utilisation and operational performance data for service improvements.

Skills

Scheduling experience

Analytical skills

Communication skills

Problem-solving skills

IT proficiency

Tools

Microsoft Office

Scheduling software

Job description

Public Transport Authority provided pay range

This range is provided by Public Transport Authority. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$112,595.00/yr - A$123,930.00/yr

About the Role

The Public Transport Authority (PTA) is seeking a committed and motivated Service Planning Officer to join the Transperth Train Operations team. Reporting to the Service Planning Manager and based at our Perth Station office, this role is responsible for the development of train service schedules for daily operations.

Key Responsibilities

Utilise contemporary scheduling software to produce train running information, crew schedules and rosters, ensuring compliance with PTA business needs, track closures and special events.
Publish train schedules and rosters in line with PTA policies, operational requirements and approved contractual obligations.
Prepare and distribute Special Train Notices and daily operational reports, liaising with relevant stakeholders to ensure accuracy and timeliness.
Provide training and mentoring to planning staff on scheduling and rostering systems, including data entry, processing and reporting functions.
Analyse passenger utilisation and operational performance data to recommend service improvements and support continuous improvement initiatives.

About You

To excel in this role, you should possess:

Significant scheduling, rostering and/or resource planning experience within a complex operational environment.
The ability to manage, oversee and/or support projects in relation to scheduling and rostering.
Highly developed analytical and problem‑solving skills, with the ability to interpret policies and procedures, provide accurate advice, and ensure requirements are applied effectively.
Strong communication skills with the ability to liaise and provide advice to a diverse range of stakeholders.
Strong IT proficiency in computer systems, with demonstrated experience in Microsoft Office and data analysis.

If you’re a strong collaborator with an analytical mindset and exceptional attention to detail, we’d love to hear from you!

About Us

The Public Transport Authority’s (PTA) vision is to be recognised as a leader in providing world‑class public transport services and solutions. Our purpose is to provide safe, customer‑focused, integrated, and efficient transport services that align with our core values.

At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission.

As a fast‑growing economy, Western Australia’s public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally. Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the public’s needs and expectations. Moving millions of people requires the skill and commitment of a talented workforce, and at the PTA, we are dedicated to delivering on our vision and purpose while upholding our values every step of the way.

Benefits

Opportunities to grow through personal development and career pathways
Health and Wellbeing programs including access to a free 24/7 onsite Gym
Subsidised Corporate Apparel and Spectacles
Opportunity to join our Social Club offering savings and benefits all year round.

There is one permanent, full‑time opportunity available for an immediate start. Applicants assessed as suitable through this process may be used to fill similar vacancies both fixed term and permanent that may arise within the next 12 months.

To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia.

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further Information

Please contact William Fry, Service Planning Manager on (08) 9326 2213 for specific information about the role.

For more information about the PTA, please visit www.pta.wa.gov.au.

For technical difficulties, please contact the RAMS helpdesk at 1300 733 056 or email ramshelpdesk@bigredsky.com.

How to Apply

Applicants are requested to provide the following:

A comprehensive CV with two work related referees.
A written application (of no longer than 2 pages) addressing the criteria below:
Outline your relevant experience in scheduling within a logistical or operational context.
Describe a time you took the initiative to research or analyse data to solve a problem. How did this lead to a positive outcome?
Provide an example where you provided advice, guidance or training to internal and external stakeholders to improve knowledge, performance and/or capability. What was the situation, what actions did you take, and what was the outcome?

Applicants must apply online, using the ‘Apply’ button at the top of the screen. This will take you to the WA Jobs board www.jobs.wa.gov.au where you will need to follow the instructions listed on the advert. If not directed straight to the position, please key Position Number 32253 in the web search box.

All applications must be submitted through the PTA website, or the WA Government jobs portal. Applications received via other platforms will not be considered.

Please note you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity reviews and NPC’s will not necessarily disqualify an applicant from the selection process. All PTA positions are subject to ongoing integrity screening. Suitable applicants will also need to undertake a Drug and Alcohol Screen prior to commencement.

Seniority level