Transport Liaison Officer

Public Transport Authority; Perth; On-site; AUD 45,000 - 60,000; Full time

Job summary

The Public Transport Authority (PTA) is seeking a friendly, motivated team member to support the Schoolbuses Branch. You will assist students, families, schools, and contractors by handling enquiries, processing transport assistance applications and conveyance claims, and resolving questions with empathy and professionalism.

ideal for someone who enjoys a mix of customer service and administrative work, is organised, and can manage workloads while building positive relationships within a

Qualifications

• Demonstrated experience in delivering quality customer service via verbal and digital channels.
• Strong focus on customer service with handling sensitive issues.
• Ability to learn and apply policy and procedures.
• Competency with personal computers and software; can learn system-based processes.
• Well-developed written and interpersonal communication skills for diverse stakeholders.

Responsibilities

• Respond to enquiries from students, families, schools and contractors with empathy and professionalism.
• Process student transport assistance applications and conveyance allowance claims.
• Assist with administration of school bus contracts and prepare correspondence and documentation.
• Support research tasks and collaborate with the Schoolbuses Branch to deliver timely, accurate service.

Skills

Customer service

Verbal communication

Digital communication

Policy comprehension

Computer literacy

Stakeholder liaison

Job description

If you enjoy helping people, take pride in delivering great customer service, and have a positive, can-do attitude, we'd love to hear from you. We are seeking a friendly and motivated team member to support the Schoolbuses Branch of the Public Transport Authority (PTA). In this rewarding role, you will assist students, families, schools, and contractors by responding to enquiries, processing student transport assistance applications and conveyance allowance claims, and helping to resolve questions and concerns with empathy and professionalism. Every day brings an opportunity to make a difference by ensuring customers receive timely, accurate, and supportive service.

This position is ideal for someone who is keen to learn, enjoys a mix of customer service and administrative work, and is comfortable using basic computer programs such as Microsoft Office. You will support the administration of school bus contracts, prepare correspondence and documentation, assist with research tasks, and work closely with a supportive team. If you are organised, enjoy building positive relationships, can manage your workload effectively, and are passionate about providing quality service, this is a fantastic opportunity to grow your skills and contribute to an important service that supports students and their families.

About You!

To excel in this role, you should possess:

• Demonstrated experience in the provision of quality customer service using verbal and digital communication channels.
• A strong customer service focus with demonstrated experience in the handling of sensitive customer service issues.
• Ability to learn and apply policy and procedures.
• Competency in the use and application of personal computers and relevant software and the ability to learn system-based processes.
• Well-developed written, verbal and interpersonal skills, including the ability to liaise effectively with a variety of stakeholders.

About Us

The PTA is a leader in its field, driven by a simple and powerful purpose: getting everyone there. Through constant care, education and forward thinking, we provide a world‑class network and workplace that will get everyone there.

Under the PTA, Western Australia’s public transport system is the best in Australia and among the most efficient, clean and safe networks globally. With over 160 million boardings across all services during FY25/26, our buses, ferries and trains move the people of WA where they need to go.

Moving millions of people requires the skill and commitment of a talented workforce, one that is fostered by a culture of inclusivity and benefits from its diversity. This is ultimately what ensures the PTA delivers on our purpose while upholding our values every step of the way.

Our Values

The PTA’s Values define what is important to us. Knowing our values helps you understand how we do business and what is expected of you as an employee of the PTA.

Upholding these values and applying them to your work requires a genuine and committed understanding.

• Safety - We are committed to safety and protecting your future.
• Respect - We value and respect our customers, suppliers and each other.
• Recognition - We recognise each other for achievement, initiative and innovation.
• Integrity - We are honest and ethical.
• Sustainability - We consider the long-term economic, social and environmental impact of everything we do.

You can expect.

• Opportunities to grow through personal development and career pathways
• Health and Wellbeing programs including access to a free 24/7 onsite Gym
• Subsidised Corporate Apparel and Spectacles
• Opportunity to join our Social Club offering savings and benefits all year round

There is one permanent full-time opportunity available for an immediate start.

To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia.

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further Information

Please contact Shane Bradley, A/Operations Manager – Schoolbuses on [phone] for specific information about the role.

For more information about the PTA, please visit www.pta.wa.gov.au.

For technical difficulties, please contact the RAMS helpdesk at 1300 733 056 or email [e-mail].

Closing Date: 5pm (AWST) on Monday 24 August 2026