Passenger Assistant

Public Transport Authority; Perth; On-site; AUD 40,000 - 52,000; Part time

Benefits offered by this job

Health and Wellbeing programs

Subsidised spectacles

Social Club

Job summary

Public Transport Authority is recruiting for part-time Passenger Service roles aboard our Australind train services in WA. You will assist passengers, provide information, and help ensure comfort, safety and security during journeys.

Responsibilities include selling refreshments, handling cash, and supporting routine operations and emergencies. We're seeking individuals with strong customer service experience, clear communication, and the ability to multitask in a busy environment.

Qualifications

• Strong understanding of customer service techniques in hospitality or front-facing roles.
• Good communication and relationship-building skills with diverse customers.
• Ability to perform basic numerical tasks with accuracy.

Responsibilities

• Provide safe, high-quality customer service to passengers on board.
• Assist with boarding, luggage handling, announcements and information provision.
• Log issues, support operations, and handle cash and sales of refreshments.

Skills

Customer service

Communication

Numerical tasks

Organisation

Job description

This is an exciting time to join Transwa, with the recommencement of the brand‑new Australind train service between Perth and Bunbury. Successful applicants will be among the first to work on this modern new train together with our other train services, contributing to a refreshed passenger experience and playing an important role in delivering exceptional customer service across our network. You will also undertake additional duties as required to support smooth and reliable service delivery.

In this role, you will provide safe, high‑quality customer service to passengers. You will be a visible, proactive presence on board—assisting passengers, offering information, and ensuring comfort, safety, and security throughout the journey. A key part of your role is supporting all travellers, including elderly passengers, people with disabilities, and families, while also assisting with boarding and luggage handling.

You will help maintain the onboard environment by ensuring facilities, equipment, and amenities are clean, functional, and well‑presented. You will promptly log and report issues, assist with routine public announcements, and support the Senior Passenger Assistant during regular operations and emergency procedures. The role also includes selling refreshments, operating equipment, managing cash securely, and completing required documentation.

About You!

We're looking for someone with:

• Strong understanding of customer service techniques, ideally gained in a hospitality or customer‑facing environment.
• Well-developed communication and relationship‑building skills, with the ability to liaise with diverse customers and resolve customer concerns effectively.
• Confident with basic numerical tasks and able to complete manual calculations accurately.
• Organised and adaptable, with the ability to prioritise tasks, manage competing demands, and maintain high standards during busy periods.

Why Join Us!

At PTA, we are committed to diversity, inclusion, and creating a workplace where everyone feels valued. You’ll be part of a collaborative team that supports professional growth and continuous improvement.

About Us

The Public Transport Authority (PTA) is a leader in its field, driven by a simple and powerful purpose: getting everyone there. Through constant care, education and forward thinking, we provide a world‑class network and workplace that will get everyone there.

Under the PTA, Western Australia’s public transport system is the best in Australia and among the most efficient, clean and safe networks globally. With over 150 million boardings across all services during FY25/26, our buses, ferries and trains move the people of WA where they need to go now, while the numerous METRONET projects build toward meeting their needs in the future.

Moving millions of people requires the skill and commitment of a talented workforce, one that is fostered by a culture of inclusivity and benefits from its diversity. This is ultimately what ensures the PTA delivers on our purpose while upholding our values every step of the way.

The PTA’s Values define what is important to us. Knowing our values helps you understand how we do business and what is expected of you as an employee of the PTA. Upholding these values and applying them to your work requires a genuine and committed understanding.

Safety -

We are committed to safety and protecting your future.

Respect -

We value and respect our customers, suppliers and each other.

Recognition -

We recognise each other for achievement, initiative and innovation.

Integrity -

We are honest and ethical.

Sustainability -

We consider the long‑term economic, social and environmental impact of everything we do.

Make Every Move Matter

Every decision, every connection, every kilometre matters

Every day the work we do creates real impact – helping thousands of passengers move safely around WA. Join the PTA, where individual growth combines with a shared purpose, and make your next move matter.

You can expect.

• Opportunities to grow through personal development and career pathways.
• Health and Wellbeing programs
• Subsidised Spectacles and uniform supplied
• Opportunity to join our Social Club offering savings and benefits all year round.

There are 4 permanent-parttime positions available (32 hours per week / 64 hours per fortnight). This is a pool recruitment process. Applicants assessed as suitable through this process may be used to fill both Permanent and Fixed‑Term positions that may arise.

To be eligible for employment with the PTA, applicants must have the legal right to work in Australia for the duration of the employment. This includes Australian citizens, Australian permanent residents, New Zealand citizens holding a Special Category Visa (SCV), and other visa holders who hold valid visa with work rights appropriate to the appointment.

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further Information

Please contact Chumima Walton, Train Services Supervisor [phone] for specific information about the role.

For more information about the PTA, please visit www.pta.wa.gov.au.

Closing Date: 5pm (WST) on Wednesday 25 August 2026.

Please note you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity reviews and NPC’s will not necessarily disqualify an applicant from the selection process. All PTA positions are subject to ongoing integrity screening. Suitable applicants will also need to undertake a full and comprehensive medical assessment.