Service Planner

Hitachi, Ltd.; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Hitachi Energy in Smithfield, NSW is seeking a highly organized Service Planner to join our High Voltage Service team. You will coordinate HV service activities and act as the central link between customers, field teams, sales, and supply chain to mobilize resources.

The role focuses on planning, scheduling, and ensuring safety, quality, and on-time delivery across Australia, with opportunities for professional growth and exposure to major HV projects.

Qualifications

• Experience in service planning, scheduling, and coordinating resources.
• Strong organizational and communication skills.
• Proficiency with Microsoft Office and field service tools.

Responsibilities

• Plan and coordinate HV field service activities including installation, commissioning, inspection, maintenance, repair, retrofit, and digitalization projects.
• Develop and maintain service schedules using Salesforce Field Service Management.
• Coordinate technicians, subcontractors, tooling, materials, and logistics.
• Ensure site access, inductions, permits, and certifications before mobilization.
• Monitor service orders from handover to completion and invoicing.
• Manage order backlogs and support on-time delivery, revenue, and utilization targets.

Skills

Service planning

Scheduling

Resource coordination

Field service operations

Microsoft Office

Stakeholder management

Education

Diploma/TAFE or bachelor’s degree in electrical engineering or related discipline

Tools

SAP

Salesforce

Job description

At Hitachi Energy, we are driving energy transition with innovative technologies and world-class service solutions. We are seeking a highly organized and customer-focused Service Planner to join our High Voltage Service team based in Smithfield, NSW.

This is an excellent opportunity for someone with experience in service coordination, planning, scheduling, electrical services, or field operations who wants to build a rewarding career in a fast-paced and growing industry.

About the Role

As the HV Service Planner, you will play a critical role in ensuring the safe, efficient, and profitable delivery of High Voltage service activities across Australia.

You will act as the central coordination point between customers, field service teams, sales, supply chain, and project stakeholders to ensure resources, tooling, materials, and personnel are available and mobilized effectively.

How you'll make an impact

• Plan and coordinate High Voltage field service activities including installation & commissioning, inspection, maintenance, repair, retrofit, and digitalization projects.
• Develop and maintain service schedules using Salesforce Field Service Management application.
• Coordinate technicians, subcontractors, tooling, materials, and logistics requirements.
• Ensure all site access, inductions, training certifications, permits, and competency requirements are in place before mobilization.
• Monitor service order execution from the project handover through to completion and invoicing.
• Manage order backlogs and support achievement of on-time delivery, revenue, and utilization targets along with customer satisfaction.
• Build strong relationships with customers and internal stakeholders.
• Support continuous improvement through reporting, customer feedback, and operational performance monitoring.

About You

We're looking for someone who enjoys solving logistical challenges, thrives in a dynamic environment, and is passionate about delivering outstanding customer service.

You will have:

• Diploma, TAFE qualification, or bachelor’s degree in electrical engineering or a related discipline.
• Experience in service planning, scheduling, resource coordination, or field service operations.
• Strong organizational and time management skills.
• Excellent communication and stakeholder management capabilities.
• High attention to detail and the ability to prioritize multiple activities.
• Proficiency with Microsoft Office applications.
• Experience with SAP and/or Salesforce is highly regarded.
• Previous experience as a Field Service Engineer or within the high voltage electrical industry will be advantageous.

Why Join Hitachi Energy?

At Hitachi Energy, you'll be part of a global organization committed to creating a sustainable energy future.

We offer

• Career growth and development opportunities within a global business
• Exposure to Australia's critical High Voltage infrastructure projects
• A collaborative and inclusive workplace culture
• Ongoing training and professional development
• Strong commitment to safety, quality, and sustainability
• Opportunity to work alongside industry-leading technical experts
• Competitive salary and benefits package

Our Values

We live by our core values of:

• Safety – protecting our people, customers, and communities
• Integrity – doing what is right, every time
• Quality – delivering excellence in everything we do

We believe in building an inclusive workplace where everyone can thrive, contribute, and grow.