Service Planner

Hitachi Energy; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Hitachi Energy based in Smithfield, NSW, seeks a highly organized Service Planner to join the High Voltage Service team. You will act as the central coordination point between customers, field service teams, sales, supply chain, and project stakeholders to mobilize resources.

This role focuses on planning HV field service activities, ensuring safe, efficient, and profitable delivery across Australia, with a clear emphasis on customer service and operational excellence.

Qualifications

• Diploma/TAFE qualification or bachelor’s degree in electrical engineering or related discipline.
• Experience in service planning, scheduling, resource coordination, or field service operations.
• Strong organizational and time management skills.
• Excellent communication and stakeholder management capabilities.

Responsibilities

• Plan and coordinate HV field service activities (installation, commissioning, inspection, maintenance, repair).
• Develop and maintain service schedules using Salesforce Field Service Management.
• Coordinate technicians, subcontractors, tooling, materials and logistics.
• Ensure site access, inductions, permits and competency requirements before mobilization.
• Monitor service orders from handover to invoicing and closure.
• Manage backlogs and support on-time delivery, revenue and utilization targets.
• Build strong relationships with customers and internal stakeholders.
• Support continuous improvement via reporting and performance monitoring.

Skills

Organizational skills

Time management

Communication

Stakeholder management

Education

Electrical engineering degree or related discipline

Tools

SAP

Salesforce

Microsoft Office

Job description

At Hitachi Energy, we are driving energy transition with innovative technologies and world-class service solutions. We are seeking a highly organized and customer-focused Service Planner to join our High Voltage Service team based in Smithfield, NSW.

This is an excellent opportunity for someone with experience in service coordination, planning, scheduling, electrical services, or field operations who wants to build a rewarding career in a fast-paced and growing industry.

About the Role

As the HV Service Planner, you will play a critical role in ensuring the safe, efficient, and profitable delivery of High Voltage service activities across Australia.

You will act as the central coordination point between customers, field service teams, sales, supply chain, and project stakeholders to ensure resources, tooling, materials, and personnel are available and mobilized effectively.

How you'll make an impact

• Plan and coordinate High Voltage field service activities including installation & commissioning, inspection, maintenance, repair, retrofit, and digitalization projects.
• Develop and maintain service schedules using Salesforce Field Service Management application.
• Coordinate technicians, subcontractors, tooling, materials, and logistics requirements.
• Ensure all site access, inductions, training certifications, permits, and competency requirements are in place before mobilization.
• Monitor service order execution from the project handover through to completion and invoicing.
• Manage order backlogs and support achievement of on-time delivery, revenue, and utilization targets along with customer satisfaction.
• Build strong relationships with customers and internal stakeholders.
• Support continuous improvement through reporting, customer feedback, and operational performance monitoring.

About You

We're looking for someone who enjoys solving logistical challenges, thrives in a dynamic environment, and is passionate about delivering outstanding customer service.

You will have:

• Diploma, TAFE qualification, or bachelor’s degree in electrical engineering or a related discipline.
• Experience in service planning, scheduling, resource coordination, or field service operations.
• Strong organizational and time management skills.
• Excellent communication and stakeholder management capabilities.
• High attention to detail and the ability to prioritize multiple activities.
• Proficiency with Microsoft Office applications.
• Experience with SAP and/or Salesforce is highly regarded.
• Previous experience as a Field Service Engineer or within the high voltage electrical industry will be advantageous.

Why Join Hitachi Energy?

At Hitachi Energy, you'll be part of a global organization committed to creating a sustainable energy future.

We offer:

Career growth and development opportunities within a global business

Exposure to Australia's critical High Voltage infrastructure projects

A collaborative and inclusive workplace culture

Ongoing training and professional development

Strong commitment to safety, quality, and sustainability

Opportunity to work alongside industry-leading technical experts

Competitive salary and benefits package

Our Values

We live by our core values of:

• Safety – protecting our people, customers, and communities
• Integrity – doing what is right, every time
• Quality – delivering excellence in everything we do

We believe in building an inclusive workplace where everyone can thrive, contribute, and grow.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.