Service & Parts Coordinator - S.A.

Morgan Consulting; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Career development

Supportive team environment

Ongoing training and development

Stable, long-term career prospects

Diverse role with responsibility

Job summary

Morgan Consulting in Adelaide is seeking a Service & Parts Co-ordinator to support service and sales operations across South Australia. You will coordinate customer maintenance schedules, assist service operations, and provide essential administrative support for a busy branch.

The role suits someone with experience in service-based environments such as automotive, forklift, or heavy equipment, with a proactive, organised approach and strong customer focus.

Qualifications

• Experience in administration, service coordination, or customer support.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Proficiency with Microsoft Office applications.
• Ability to manage multiple tasks and priorities.
• Customer-focused with commitment to high-quality service.
• Australian working rights.
• Experience in automotive, forklift, industrial equipment is a plus.

Responsibilities

• Coordinate servicing, repairs, and maintenance for customers in South Australia.
• Maintain contact with customers to meet service requirements.
• Raise and manage job cards and service documents.
• Respond to customer inquiries with outstanding support.
• Prepare quotations for service work and spare parts.
• Coordinate spare parts orders and availability.
• General warehouse duties and loading/unloading of products and parts.
• Process purchase orders and invoices, and maintain records.
• Maintain service schedules and customer information.
• Provide administrative support to the branch.
• Ensure documentation is accurate and timely.

Skills

Communication

Organization

Multitasking

Customer focus

Independent work

Attention to detail

Tools

Microsoft Office

Job description

Job Description

About the Company

Our client is a globally recognised specialist in the supply of high-quality engineered solutions. With an established network of branches across Australia, they have built a strong reputation servicing industrial, OEM, mining, and aftermarket sectors. Known for their commitment to quality, reliability, and customer service, they continue to experience growth across the Australian market.

About the Role

An exciting opportunity exists for a Service & Parts Co Ordinator to join the Adelaide team and play a key role in supporting service and sales operations across South Australia. This position is ideal for someone with experience in a service-based environment such as automotive, forklift, heavy equipment, machinery, or a similar industry where ongoing maintenance and servicing are critical to customer operations. You will be a proactive and organised professional who enjoys working with customers, managing multiple priorities, and ensuring exceptional service delivery. Working closely with the service and sales teams, you will coordinate customer maintenance schedules, support service operations, and provide vital administrative assistance to ensure the branch runs efficiently.

Key Responsibilities

• Coordinate scheduled servicing, repairs, and preventative maintenance activities for customers across South Australia.
• Maintain regular contact with customers to ensure equipment service requirements are met.
• Raise and manage job cards and service documentation.
• Respond to customer enquiries and provide outstanding customer support.
• Prepare and issue quotations for service work and spare parts.
• Coordinate spare parts orders and availability.
• General warehouse duties, loading and unloading of products and parts.
• Process purchase orders and invoices and ensure accurate record keeping.
• Maintain service schedules and customer information.
• Provide general administrative support to the branch as required.
• Ensure all documentation is completed accurately and in a timely manner.

Skills and Experience

• Previous experience in an administration, service coordination, or customer support role.
• Excellent written and verbal communication skills.
• Strong organisational skills with exceptional attention to detail.
• Proficiency with Microsoft Office applications.
• The ability to manage multiple tasks and priorities effectively.
• A customer-focused approach with a commitment to delivering high-quality service.
• The ability to work independently and take initiative.
• Full Australian working rights.

Experience within automotive, forklift, industrial equipment, machinery, trades, or service-based industries will be highly regarded.

Service Technicians looking to transition into an administrative and customer focused position are also encouraged to apply.

Benefits

• Join a secure and growing global organisation.
• Opportunity to develop your career within a respected industry leader.
• Diverse and varied role with genuine responsibility.
• Supportive team environment.
• Ongoing training and development opportunities.
• Stable, long-term career prospects.