Service Operations Lead

Ingersoll Rand; New South Wales; Presencial; AUD 70.000 - 110.000; Jornada completa

Descripción de la vacante

Ingersoll Rand CAPS Australia seeks a Workshop Service Technician to support the Branch Manager and Service Coordinator in day-to-day service activities, overhauls, breakdowns and routine maintenance. You will work in a fast-paced workshop, ensuring deadlines and customer requirements are met.

You will assist with estimates, liaise with customers, maintain manuals, and help drive skills development while upholding safety and quality standards.

Formación

• Excellent customer service ability.
• Good communication skills – verbal and written.
• Experience with Pneumatic Equipment.
• Skills in fault finding in Compressed Air Equipment.
• Be an excellent team player.

Responsabilidades

• Ensure the efficient, effective flow of work through the workshop with particular emphasis on achieving deadlines and customer requirements.
• Assist the Branch Manager with formulation of service repair estimates and quotations for both field service repairs and workshop repairs. Visiting site installations may be required to accurately prepare the Service Repair Estimates in conjunction with the Aftermarket Business Development Representative.
• In the Branch Managers’ absence, be responsible for all associated day-to-day function within your skills and abilities
• Liaising with customers, delivering the utmost in customer service. All customer-related issues to be resolved in a professional and courteous manner.
• Maintain service technical library and relevant operator/parts manuals.
• Ensure that the workshop layout is safe, efficient and maintains a professional and clean appearance.
• Completion of commissioning and warranty registration forms and forwarding to the OEM.
• Provide recommendations and justifications for the purchase of new tools and workshop equipment. Ensure the correct maintenance and calibration of diagnostic tools and equipment
• Assist the Branch Manager in driving skills development.
• Attend various training programs sponsored by the company.
• Liaise with customers as to their specific routine service requirements and follow-up any emergent work identified during the regular services.
• Accurate assessment and electrical/mechanical fault-finding enabling servicing, repair or overhauling in a timely manner, of all compressed air equipment and associated products in CAPS workshop or at customer premises when required.
• Perform preventative and corrective maintenance service. Including replacing of filter kit, changing oil and service kit, cleaning of oil and air coolers, and re- greasing of motors.
• To work efficiently and comply with all company policies and procedures as changed from time to time.
• To comply with all reasonable health and safety requirements as designated by CAPS Australia.
• All other duties as and when requested that are within your skills and abilities.

Conocimientos

Customer service

Communication skills

Pneumatic equipment

Fault finding

Team player

Educación

Mechanical or Electrical Trade Qualification

Descripción del empleo

Ingersoll Rand CAPS Australia seeks a Workshop Service Technician to support the Branch Manager and Service Coordinator in day-to-day service activities, overhauls, breakdowns and routine maintenance. You will work in a fast-paced workshop, ensuring deadlines and customer requirements are met.

You will assist with estimates, liaise with customers, maintain manuals, and help drive skills development while upholding safety and quality standards.