Service Operations Lead

Ingersoll-Rand plc; Newcastle-Maitland; On-site; AUD 70,000 - 95,000; Full time

Job summary

Ingersoll Rand plc is seeking a hands-on workshop and field service supervisor to coordinate day-to-day service activities, oversee overhauls, breakdowns, repairs and routine maintenance. You will work with the Branch Manager to prepare quotes and travel to sites for accurate estimates.

We value commitment to safety, strong communication, and the ability to manage deadlines in a busy environment, as well as ongoing skills development and customer-focused service in CAPS Australia.

Qualifications

• Mechanical or Electrical Trade Qualification.
• Maintenance background.
• Previous experience in a maintenance field service environment.
• Commitment to workplace safety.
• Excellent customer service ability.
• Experience with Pneumatic Equipment.
• Skills in fault finding in Compressed Air Equipment.
• Good communication skills – verbal and written.
• Be an excellent team player.
• Ability to work in a busy dynamic environment.

Responsibilities

• Coordinate and supervise day-to-day service activities including overhauls, breakdowns and repairs.
• Assist Branch Manager with service repair estimates and quotations.
• Visit site installations to prepare Service Repair Estimates in conjunction with the Aftermarket Business Development Representative.
• Ensure efficient flow of work through the workshop and meet deadlines and customer requirements.
• Maintain workshop safety, neatness and professional appearance.
• Complete commissioning and warranty registration forms and forward to OEM.
• Provide recommendations for purchase of new tools and workshop equipment and ensure calibration of diagnostic tools.
• Drive skills development within the team and attend company training programs.
• Liaise with customers to follow up routine service requirements and emergent work.
• Perform preventive and corrective maintenance including filters, oil changes and cleaning of coolers.

Skills

Customer service

Fault finding

Pneumatic skills

Communication skills

Team player

Education

Trade qualification (Mechanical or Electrical)

Tools

Diagnostic tools

Job description

Ingersoll Rand plc is seeking a hands-on workshop and field service supervisor to coordinate day-to-day service activities, oversee overhauls, breakdowns, repairs and routine maintenance. You will work with the Branch Manager to prepare quotes and travel to sites for accurate estimates.

We value commitment to safety, strong communication, and the ability to manage deadlines in a busy environment, as well as ongoing skills development and customer-focused service in CAPS Australia.