Service Operations Coordinator

Waste Water Works; Townsville City; On-site; AUD 55,000 - 75,000; Full time

Job summary

Waste Water Works is seeking an organised Administration Officer in Townsville to coordinate service jobs and support technicians. You will manage bookings, liaise with clients, and prepare jobs for invoicing while ensuring accurate records and smooth operations.

The role requires strong organisational skills, excellent communication, and experience with office software and job management systems. Australian work rights are required, and a friendly team environment is offered.

Qualifications

• Prior experience in service administration, scheduling, or office support.
• Proficient in Microsoft Office, especially Excel and Outlook.
• Ability to multitask and work in a fast-paced environment with high attention to detail.
• Australian work rights required.

Responsibilities

• Assisting Service department in scheduling and coordinating service jobs and technician workloads.
• Preparing service jobs for invoicing.
• Communicating with clients regarding bookings, updates, and service outcomes.
• Goods receipting supplier invoices, data entry.
• Processing customer orders & placing with suppliers.
• Maintaining accurate records of service jobs and documentation.
• Supporting technicians with administrative and logistical needs.
• Managing our fleet and keeping up to date register.
• Handling incoming calls, emails, and customer enquiries.

Skills

Organisational skills

Time management

Customer service

Communication

Microsoft Office

Excel

Outlook

SimPRO

Tools

SimPRO

ServiceM8

Job description

Waste Water Works is seeking an organised Administration Officer in Townsville to coordinate service jobs and support technicians. You will manage bookings, liaise with clients, and prepare jobs for invoicing while ensuring accurate records and smooth operations.

The role requires strong organisational skills, excellent communication, and experience with office software and job management systems. Australian work rights are required, and a friendly team environment is offered.