Waste Operations Admin: Customer Service & Data | Mon–Fri

Redland City Council; Redland City; Sur place; AUD 75 000 - 81 000; Plein temps

Résumé du poste

Redland City Council is seeking a diligent Business Support Officer (Waste Operations) to support waste services across a busy council. The role focuses on delivering outstanding customer service, processing a high volume of requests, and maintaining precise records across multiple systems.

Join a collaborative team and contribute to efficient operations on the Redlands Coast. The position offers a permanent full-time arrangement with standard business hours and salary in the stated range.

Qualifications

• Experience in administration, customer service, financial administration or a similar role.
• Strong customer service skills and the ability to communicate effectively with diverse stakeholders.
• Excellent attention to detail and accuracy when working with data, records and systems.
• Ability to learn multiple systems quickly and adapt to new processes.
• Experience using Council systems such as Ci Anywhere, Property & Rating, Objective or similar.

Responsabilités

• Delivering high-quality customer service to residents, contractors and internal stakeholders.
• Managing a high volume of customer requests, enquiries and service issues, ensuring timely and accurate outcomes.
• Maintaining accurate records and performing detailed data entry across multiple systems.
• Investigating and resolving customer enquiries relating to waste services, rates charges and service delivery.
• Supporting financial administration processes, including invoice reconciliation and purchase requisitions.
• Liaising with contractors to resolve service issues and achieve positive customer outcomes.

Connaissances

Customer service

Data entry

Administrative support

Organizational skills

Problem solving

Adaptability

Formation

None

Outils

Ci Anywhere

Property & Rating

Objective

Description du poste

Redland City Council is seeking a diligent Business Support Officer (Waste Operations) to support waste services across a busy council. The role focuses on delivering outstanding customer service, processing a high volume of requests, and maintaining precise records across multiple systems.

Join a collaborative team and contribute to efficient operations on the Redlands Coast. The position offers a permanent full-time arrangement with standard business hours and salary in the stated range.