Waste Operations Admin & Customer Service Lead

Council Jobs; Cleveland; On-site; AUD 75,000 - 81,000; Full time

Benefits offered by this job

Flexible working

4 weeks annual leave

Professional development

Wellbeing program

Job summary

Redland City Council is seeking a permanent full-time Business Support Officer for Waste Operations on the Redlands Coast. You will deliver responsive customer service, manage a high volume of requests and maintain accurate records across multiple systems.

The role supports invoices, requisitions and contractor coordination to ensure positive outcomes for residents and internal stakeholders. The position offers a structured, Monday–Friday work arrangement with flexible options and a strong focus

Qualifications

• Strong customer service skills and the ability to communicate effectively with a diverse range of stakeholders.
• Excellent attention to detail and accuracy, particularly when working with data, records and systems.
• Confidence using technology and the ability to quickly learn multiple systems and processes.
• Strong organisational skills and the ability to manage competing priorities in a high-volume environment.
• Sound problem-solving skills and the ability to investigate issues and identify practical solutions.
• Experience in administration, customer service, financial administration or a similar role.
• Experience using Council systems such as Ci Anywhere, Property & Rating, Objective, or similar.

Responsibilities

• Delivering high-quality customer service to residents, contractors and internal stakeholders.
• Managing a high volume of customer requests, enquiries and service issues, ensuring timely and accurate outcomes.
• Maintaining accurate records and performing detailed data entry across multiple systems.
• Investigating and resolving customer enquiries relating to waste services, rates charges and service delivery.
• Supporting financial administration processes, including invoice reconciliation and purchase requisitions.
• Liaising with contractors to resolve service issues and achieve positive customer outcomes.

Skills

Customer service

Data entry

Multitasking

Communication

Attention to detail

Problem solving

Stakeholder engagement

Tools

Ci Anywhere

Property & Rating

Objective

Job description

Redland City Council is seeking a permanent full-time Business Support Officer for Waste Operations on the Redlands Coast. You will deliver responsive customer service, manage a high volume of requests and maintain accurate records across multiple systems.

The role supports invoices, requisitions and contractor coordination to ensure positive outcomes for residents and internal stakeholders. The position offers a structured, Monday–Friday work arrangement with flexible options and a strong focus