Service Operations Coordinator

Skyreach; Sydney; On-site; AUD 60,000 - 72,000; Full time

Job summary

Skyreach is seeking a Service Administrator to join our St Marys branch. You will act as the connective tissue between customers, branches, technicians and coordinators, handling breakdowns, processing job cards and keeping service records up to date.

Ideal candidates have service coordination or admin experience, strong organisational skills, and proficiency with ERP systems and MS Office. You will thrive in a fast-paced environment with a team-focused approach.

Qualifications

• Previous experience in service coordination or administrative role.
• Strong organisational skills and genuine attention to detail.
• Experience using ERP systems; Baseplan preferred.
• Proficient in MS Office; excellent verbal and written communication skills.

Responsibilities

• Receive and log incoming breakdown and service calls.
• Enter and maintain service requests in Baseplan and coordinate with Service Manager, Field Service Coordinator, Workshop Supervisor or Technician.
• Process Service Technician job cards and maintain accurate service records and documentation.
• Coordinate approved onsite contractor work; liaise with suppliers and contractors on service requirements.
• Ensure all service documentation meets company procedures and timeframes.

Skills

Organisational skills

ERP systems

Baseplan

MS Office

Communication

Tools

Baseplan

Chekrite

Simpel

Job description

Skyreach is seeking a Service Administrator to join our St Marys branch. You will act as the connective tissue between customers, branches, technicians and coordinators, handling breakdowns, processing job cards and keeping service records up to date.

Ideal candidates have service coordination or admin experience, strong organisational skills, and proficiency with ERP systems and MS Office. You will thrive in a fast-paced environment with a team-focused approach.