Service Operations Administrator

brandttractor; Adelaide; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Ongoing training and development

Base salary and monthly incentives

Supportive and collaborative team environment

Career advancement opportunities

Employee Assistance Program (EAP)

Job summary

Brandt in Adelaide is seeking a Service Administrator to support our Service Department by managing service work orders and maintaining accurate records. The ideal candidate is customer-focused, organized, and possesses strong administrative skills.

You will be responsible for responding to enquiries, assisting technicians, and ensuring exceptional service delivery in a collaborative environment. Opportunities for career advancement are offered in this global company.

Qualifications

• Previous administration or customer service experience.
• Strong organizational and time-management skills.
• Confidence using Microsoft Office and computer-based systems.

Responsibilities

• Respond to customer and internal service enquiries.
• Create and manage service work orders from start to finish.
• Maintain accurate service records and departmental documentation.
• Update customer and equipment information within company systems.
• Assist with service reporting and departmental administration.
• Process warranty and product improvement claims.
• Support technicians and management with administrative tasks.
• Provide exceptional customer service.

Skills

Administration experience

Customer service skills

Organizational skills

Microsoft Office proficiency

Time-management skills

Education

Year 12 completion or relevant experience

Job description

Brandt in Adelaide is seeking a Service Administrator to support our Service Department by managing service work orders and maintaining accurate records. The ideal candidate is customer-focused, organized, and possesses strong administrative skills.

You will be responsible for responding to enquiries, assisting technicians, and ensuring exceptional service delivery in a collaborative environment. Opportunities for career advancement are offered in this global company.