Onsite Service Administrator & Coordinator

Skyreach; Caboolture; On-site; AUD 65,000 - 75,000; Full time

Job summary

Skyreach in Australia is seeking a Service Administrator to act as the connective tissue of the Service Department. You will receive and log breakdowns, coordinate with branches, technicians and field service, maintain service records and ensure documentation accuracy.

This fast paced role requires strong organisational skills, ERP experience (Baseplan) and excellent communication. You will help keep the team running smoothly and support service delivery across multiple sites.

Qualifications

• Previous experience in service coordination or an administrative role.
• Strong organisational skills and genuine attention to detail.
• Experience using ERP systems, with Baseplan highly regarded.
• Proficient across Microsoft Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills, comfortable liaising with customers, technicians and management alike.
• Ability to manage competing priorities in a fast-paced environment, with a team-oriented and proactive approach to problem-solving.

Responsibilities

• Receive, manage, and log incoming breakdown and service calls and emails.
• Accurately enter and maintain service requests in Baseplan, and communicate requirements to the Service Manager, Field Service Coordinator, Workshop Supervisor or Technician.
• Enter and process Service Technician job cards, maintain accurate service records and documentation, and monitor outstanding administration through to completion.
• Complete and maintain branch service paperwork, process hire photographs, and assist with damage reporting across relevant branches.
• Coordinate approved onsite contractor work and liaise with suppliers and contractors on service-related requirements.
• Maintain accurate information across Baseplan, Chekrite and Simpel, and ensure all service documentation meets company procedures and timeframes.

Skills

Organisational skills

Attention to detail

ERP systems (Baseplan)

Microsoft Office

Strong communication

Prioritisation / multitasking

Tools

Baseplan

Chekrite

Simpel

Job description

Skyreach in Australia is seeking a Service Administrator to act as the connective tissue of the Service Department. You will receive and log breakdowns, coordinate with branches, technicians and field service, maintain service records and ensure documentation accuracy.

This fast paced role requires strong organisational skills, ERP experience (Baseplan) and excellent communication. You will help keep the team running smoothly and support service delivery across multiple sites.