Field Service Manager (Earthmoving Equipment)

Proquip Rental & Sales; Albury City; On-site; AUD 120,000 - 160,000; Full time

Job summary

Proquip Rental & Sales in NSW seeks a Field Service Manager to lead the Southern NSW workshop and field service teams. Based in Albury or Wagga Wagga, you will drive maintenance, safety, and service delivery across a growing fleet of earthmoving equipment.

You’ll manage technicians, subcontractors, parts teams and customers, ensuring downtime is minimized and standards are met. Strong leadership, budgeting experience and stakeholder collaboration are essential.

Qualifications

• 2+ years' experience in a Workshop/Field Service Manager or equivalent role.
• Proven ability to lead and mentor a team of technicians and subcontractors.
• Strong communication with a broad range of stakeholders including sales, hire control, yard teams, customers and spare parts.
• Experience with workshop budgets and maintenance KPIs.
• Self-motivated with a strong sense of ownership and accountability.

Responsibilities

• Promote a culture of safety first across operations.
• Lead mechanics and sub-contractors to ensure work meets industry standards and company quality expectations.
• Proactively address maintenance requests for breakdowns, routine maintenance and general repairs.
• Schedule job cards to technicians and sub-contractors based on skillsets and priorities.
• Monitor parts and oil stocks to align with maintenance activity timing.
• Monitor and manage repair completion percentages to target levels.
• Close out job cards and purchase orders promptly.
• Monitor customer damage charges daily to ensure timely closeout with accurate data.
• Ensure maintenance resourcing levels are adequate and aligned to output targets.
• Authorize timesheets and monitor staff hours for wellbeing compliance.
• Build and maintain relationships with subcontractors within procedures.
• Provide tooling and equipment recommendations to keep maintenance relevant.
• Hold regular team and toolbox meetings with documented action points.
• Ensure compliance with Delegated Financial Authority requirements.
• Foster teamwork and cross-team collaboration.

Skills

Team Leadership

Stakeholder Communication

Budget Management

People Development

Ownership & Accountability

Job description

Field Service Manager (Earthmoving Equipment)

Proquipis a leading provider of earthmoving equipment rental and sales, with a strong footprint across Victoria, New South Wales, and Western Australia.
We are a family-owned business where our people are our greatest asset. Our Maintenance Team are skilled, proactive, and solutions-focused professionals who deliver outstanding customer service and technical excellence every day.

ABOUT THE ROLE

If you're mechanically minded, enjoy solving problems, and have experience coordinating maintenance operations, this could be the role for you.

We're looking for a Field Service Manager to lead our Southern NSW workshop and field service teams. Working closely with technicians, subcontractors, parts teams, and customers, you'll help ensure equipment is maintained, downtime is minimised, and service delivery remains on track.

This role is well suited to someone with strong mechanical knowledge, leadership skills, and the ability to manage multiple priorities in a fast-paced environment.

The position can be based from either our Albury or Wagga Wagga branch.

What You'll Be Doing

Promoting a culture of safety first throughout the operations

Lead and mentor a team of mechanics and sub-contractors to ensure work is completed to industry standards and to company quality expectations.

Proactively address incoming maintenance request for breakdowns, routine maintenance and general repairs.

Schedule job cards to technicians and sub contractors based on skillsets and priorities.

Monitor parts and oil stocks and ensure availability aligns to maintenance activity timing.

Monitor and contain the machine under repair % to the agreed targets.

Receipt purchase order numbers and ensure job cards and purchase orders are closed out in a timely manner.

Proactively monitor and action customer damage charges on a daily basis to ensure a timely close out occurs with a high degree of data accuracy.

Ensure maintenance department resourcing levels are adequate and aligned to the output targets.

Authorise maintenance team member timesheets and monitor team member work times to ensure alignment to employee wellbeing guidelines.

Build and maintain relationships with subcontractors and ensure they operate within the terms of our operating procedures.

Submit recommendations for tooling and equipment to keep the maintenance offering relevant.

Hold team meetings in alignment with company requirements, including pre-start and toolbox meetings ensuring action points are documented and followed up.

Ensure compliance to the company Delegated Financial Authority is achieved.

Maintain a culture of teamwork and cross team collaboration

What We Are Looking For

2+ years' experience as a Workshop / Field Service Manager or similar

A demonstrated history of delivering outcomes in line with agreed targets.

Ability to communicate and interact with a broad range of stakeholders, including sales, hire control, yard teams, customers, and spare parts departments.

Ability to manage, develop and empower team members while instilling a sense of purpose and ensuring employee wellbeing.

Self-motivated with a strong sense of ownership and accountability.

Experience with workshop budgets and maintenance KPIs.

Ability to establish, maintain and enhance positive internal and external relationships.

Why This Role

Stay close to the tools without being on them

Variety - no two days are the same

Real responsibility and ownership

A role where your mechanical knowledge actually matters

Work with a modern, late-model fleet of equipment

Be part of a supportive, safety-first culture that values expertise and initiative

CANDIDATE REQUIREMENTS

The successful candidate may be required to undergo a pre-employment medical, drug screen and police check.

If you're passionate about keeping machines running and major projects on track, we'd love to hear from you.

Please note that only successful candidates will be contacted.