Workshop Supervisor

Hitachi Construction Machinery; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Salary package + super + company car

Employee perks program

Career progression

Health benefits

Referral program

Parental leave

Learning & development

Job summary

Hitachi Construction Machinery Australia is seeking an experienced Workshop Supervisor at the Wacol Branch to lead the Service Department, ensuring safe, efficient maintenance and repair outcomes. Reporting to the Service Manager, you will coach technicians and apprentices, driving productivity and customer satisfaction while upholding WHS requirements and budget targets.

You will monitor performance, guide continuous improvement, manage WIP and costs, and ensure accurate documentation.

Qualifications

• Trade qualifications as Diesel Fitter, Heavy Vehicle Mechanic or Mobile Plant Mechanic.
• Experience leading a workshop or service team.
• Experience with earthmoving, construction or mining equipment.
• Commitment to workplace safety and safe work practices.
• Strong organisational and time management skills.
• Strong communication and stakeholder management.
• Proactive problem solving and continuous improvement.
• Ability to motivate and develop high-performance teams.

Responsibilities

• Lead, coach and mentor technicians and apprentices, fostering a high-performance team culture.
• Plan and coordinate daily workshop activities to maximise labour utilisation and workshop efficiency.
• Promote and maintain a strong safety-first culture, ensuring compliance with all WHS requirements.
• Monitor workshop performance, productivity and quality standards to deliver exceptional customer outcomes.
• Review and manage WIP, job costs and workflow, ensuring work is completed on time and within budget.
• Ensure accurate service documentation, warranty compliance and reporting requirements are maintained.
• Drive continuous improvement initiatives focused on efficiency, service quality and customer satisfaction.
• Support effective communication across customers, technicians, parts and service teams.

Skills

Leadership

Equipment knowledge

Safety culture

Time management

Communication

Problem-solving

Continuous improvement

Team development

Education

Trade qualifications

Job description

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment, backed by a strong reputation for quality products, reliable service, and exceptional people.

The Opportunity

Due to continued growth, our Wacol Branch is seeking an experienced and motivated Workshop Supervisor to lead our busy Service Department.

Reporting to the Service Manager, you will be responsible for the day-to-day management of workshop operations, ensuring safe, efficient and high-quality maintenance and repair outcomes. You will lead from the front, providing technical guidance, coaching and support to a team of skilled technicians and apprentices while driving productivity, customer satisfaction and workshop performance.

Key Responsibilities

• Lead, coach and mentor technicians and apprentices, fostering a high-performance team culture
• Plan and coordinate daily workshop activities to maximise labour utilisation and workshop efficiency
• Promote and maintain a strong safety-first culture, ensuring compliance with all WHS requirements
• Monitor workshop performance, productivity and quality standards to deliver exceptional customer outcomes
• Review and manage WIP, job costs and workflow, ensuring work is completed on time and within budget
• Ensure accurate service documentation, warranty compliance and reporting requirements are maintained
• Drive continuous improvement initiatives focused on efficiency, service quality and customer satisfaction
• Support effective communication across customers, technicians, parts and service teams

About You

To be successful in this role, you will have:

• Relevant trade qualifications as a Diesel Fitter, Heavy Vehicle Mechanic or Mobile Plant Mechanic
• Previous leadership or supervisory experience within a workshop or service environment
• Strong experience maintaining and repairing earthmoving, construction or mining equipment
• A demonstrated commitment to workplace safety and safe work practices
• Excellent organisational and time management skills with the ability to manage competing priorities
• Strong communication and stakeholder management skills
• A proactive approach to problem-solving and continuous improvement
• The ability to motivate and develop teams to achieve high-performance outcomes

Hitachi Benefits – What’s on Offer

• Rewarding Salary Package: Base Salary + Super + Company Car + Biannual Bonuses
• Exclusive Employee Perks: Access to our Employee Orange Benefits Program, offering discounts on a wide range of everyday goods and services
• Career: Permanent full-time role with a globally recognised OEM, providing stability and long-term career growth
• Supportive & Inclusive Culture: Work with approachable leaders who value your ideas, encourage innovation, and support your success
• Health & Wellbeing: Discounted Medibank health insurance plus access to our Employee Assistance Program (EAP) for you and your family
• Refer & Be Rewarded: Earn cash rewards through our Employee Referral Program when you successfully refer a friend
• Family-First Benefits: Paid parental leave policy to support you and your family during life’s important moments
• Learning & Development: OEM-led training, continuous upskilling, and genuine opportunities for career progression within the business

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.