Service Manager - Mitcham

National Pharmacies; Melbourne; On-site; AUD 55,000 - 82,000; Full time

Benefits offered by this job

Health product discounts

Optical discounts

Beauty range discounts

Job summary

National Pharmacies in Mitcham is seeking a passionate Service/Retail Manager to lead our OTC consultants and deliver outstanding health advice. You will manage rostering, support team development, and ensure the store is welcoming, well-presented and well-stocked.

You will bring strong face-to-face retail leadership, a proven track record in customer service, and a mindset focused on growth in health, wellness, and beauty.

Qualifications

• Strong face-to-face retail and people management experience.
• Track record of delivering outstanding customer service and advice.
• Adaptable leader with a focus on growth in health, wellness and beauty.
• Caring, inclusive leadership with a passion for team development.

Responsibilities

• Lead a team of OTC consultants to deliver outstanding service and health advice.
• Manage staff roster to ensure robust coverage across shifts.
• Maintain store presentation and stock levels to support sales and customer experience.
• Support team growth through coaching and development.
• Foster an inclusive, values-driven culture across the store.

Skills

People management

Retail experience

Customer service

Roster management

Job description

Since 1911, National Pharmacies has been putting people first. Now we need a passionate Service/Retail Manager to lead our Mitcham Pharmacy team and bring our purpose – Caring for People, EnablingHealthand Inspiring Wellness – to life every single day.

Your Mission is to lead a team of dedicated OTC consultants to deliver consistently outstanding service and advice on health and beauty.You'llmanage the roster, support and develop your team, and make sure your store is beautifully presented and well-stocked – because when your team thrives, your customers feel it.

Job Description

What You Bring: The Experience: Strong face-to-face retail and people management experience

The Track Record: A history of delivering outstanding customer service and advice to a diverse range of customers

The Mindset: An adaptable leader excited about career-long learning in health, wellness and beauty

The Heart: A resilient people leader who cares about your team's growth as much as your own

The Details: This role runs on a rotating roster of approximately 38 hours per week (Week 1: Monday–Friday, Week 2: Tuesday–Saturday), with shared weekend commitments – so weekend availability is essential.

Desired Skills and Experience

Why You'll Love It Here:

Member-owned = your leadership directlybenefitsreal people in your community

Values-driven culture built on Care, Communication, Collaboration & Celebration

Financial and wellbeingperks, including discounts across our health, optical and beautyrange

A genuinely inclusive culture where you can bring your authentic self to work

The chance to take part in the National Pharmacies Christmas Pageant

Real impact – watch your leadership shape your store and your community, every day

Ready to make leadership personal?

Join a teamthat'sbeen caring for communities for over 110 years. Help us prove that the best-led stores are also the happiest ones.