People-First Retail Manager — Health & Beauty Leader

National Pharmacies; Melbourne; On-site; AUD 55,000 - 82,000; Full time

Benefits offered by this job

Health product discounts

Optical discounts

Beauty range discounts

Job summary

National Pharmacies in Mitcham is seeking a passionate Service/Retail Manager to lead our OTC consultants and deliver outstanding health advice. You will manage rostering, support team development, and ensure the store is welcoming, well-presented and well-stocked.

You will bring strong face-to-face retail leadership, a proven track record in customer service, and a mindset focused on growth in health, wellness, and beauty.

Qualifications

• Strong face-to-face retail and people management experience.
• Track record of delivering outstanding customer service and advice.
• Adaptable leader with a focus on growth in health, wellness and beauty.
• Caring, inclusive leadership with a passion for team development.

Responsibilities

• Lead a team of OTC consultants to deliver outstanding service and health advice.
• Manage staff roster to ensure robust coverage across shifts.
• Maintain store presentation and stock levels to support sales and customer experience.
• Support team growth through coaching and development.
• Foster an inclusive, values-driven culture across the store.

Skills

People management

Retail experience

Customer service

Roster management

Job description

National Pharmacies in Mitcham is seeking a passionate Service/Retail Manager to lead our OTC consultants and deliver outstanding health advice. You will manage rostering, support team development, and ensure the store is welcoming, well-presented and well-stocked.

You will bring strong face-to-face retail leadership, a proven track record in customer service, and a mindset focused on growth in health, wellness, and beauty.