Service Manager Glenelg

National Pharmacies; Glenelg; Remote; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Staff discount

Career development opportunities

Job summary

National Pharmacies in Glenelg is seeking a Service/Retail Manager to energise a busy store. You’ll lead a team of OTC consultants, coach for outstanding health and beauty advice, and set the on-floor tone.

You’ll build the roster, develop your people, and keep the store well presented. The role combines leadership with customer service, scheduling, and store presentation in a values-driven, member-owned organisation.

Qualifications

• Leadership and people management experience in a retail setting.
• Proven track record delivering outstanding customer service.
• Able to adapt and grow knowledge in health, wellness, and beauty.

Responsibilities

• Lead a store team of OTC consultants and coach for great customer service.
• Build and manage a predictable four-week roster.
• Ensure the store is well presented and well stocked.
• Maintain a positive, inclusive team culture and growth.
• Commit to working 38 hours per week on a rotating roster, including evenings and Saturdays.

Skills

Leadership

Customer service

People management

Adaptability

Roster planning

Job description

Glenelg is buzzing: locals, holiday-makers, families and regulars, all through your doors. As our Service/Retail Manager, you'll be the person who turns that energy into a store people love coming back to. You'll lead a dedicated team of OTC consultants, coach them to give outstanding health and beauty advice, and set the tone for everything that happens on your floor.

Day to day, you'll build the roster, grow your people, and keep the store beautifully presented and well stocked. When your team thrives, your customers feel it. That's how we bring our purpose, Caring for People, Enabling Health and Inspiring Wellness, to life every single day.

Your Roster

• A predictable, repeating four-week roster so you can plan your life and lead your team with confidence:
• 38 hours a week, Monday to Friday, or Monday to Thursday plus a Saturday
• Mostly daytime shifts from 9am, with a late start (1pm to 9pm) once or twice a week
• A Saturday every second week- no Sunday

Job Description

• Leadership experience: You have strong face-to-face retail and people management experience.
• Service track record: You've delivered outstanding service and advice to a wide range of customers.
• Adaptable mindset: You enjoy learning, and you're excited about building your knowledge of health, wellness, and beauty.
• Heart: You're a resilient leader who cares about your team's growth as much as your own.
• Availability: You can work 38 hours per week on a four-week rotating roster, including evenings until 9pm and Saturdays every second week.

Desired Skills and Experience

Why Join Us

• Lead a store in a member-owned organisation, so your work benefits real people in your own community
• Build your career with support to gain nationally recognised qualifications in Community Pharmacy
• Enjoy discounts across our full range of health, optical and beauty products
• Be part of a values-driven culture built on Care, Communicate, Collaborate and Celebrate
• Bring your authentic self to work in a genuinely inclusive team
• See your leadership shape your store, your team and your community
• Take part in the National Pharmacies Christmas Pageant

About National Pharmacies

Australia's oldest member-owned pharmacy network, we've been putting people first since 1911. Our members benefit directly through expert health, optical and beauty services and savings across our range, and we support local communities through health programs and sponsorships.

Ready to make leadership personal? Join a team that's been caring for communities for over 110 years and help us prove that the best-led stores are also the happiest ones.