Service Manager: Lead Team & Elevate Customer Experience

Autoleague; Australia; On-site; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Paid parental leave

Confidential EAP counselling sessions

Training & development opportunities

Job summary

Autoleague, a leading Australian automotive group, seeks an experienced Service Manager to lead the service team of advisors and technicians, ensuring departmental objectives are met and service levels remain high.

You will drive customer engagement, maximise profits and deliver outstanding daily satisfaction and retention, while coaching staff, setting standards, and reporting on performance to senior management.

Qualifications

• Proven leadership in automotive service settings.
• Strong focus on customer engagement and retention.
• Experience coaching and developing service staff.

Responsibilities

• Lead the service team of advisors and technicians to meet department objectives.
• Drive customer engagement, satisfaction, and loyalty while maximizing profitability.
• Provide coaching, direction, and performance reporting to senior management.

Job description

Autoleague, a leading Australian automotive group, seeks an experienced Service Manager to lead the service team of advisors and technicians, ensuring departmental objectives are met and service levels remain high.

You will drive customer engagement, maximise profits and deliver outstanding daily satisfaction and retention, while coaching staff, setting standards, and reporting on performance to senior management.