Service Manager - Autoleague

Autoleague; Australia; On-site; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Paid parental leave

Confidential EAP counselling sessions

Training & development opportunities

Job summary

Autoleague, a leading Australian automotive group, seeks an experienced Service Manager to lead the service team of advisors and technicians, ensuring departmental objectives are met and service levels remain high.

You will drive customer engagement, maximise profits and deliver outstanding daily satisfaction and retention, while coaching staff, setting standards, and reporting on performance to senior management.

Qualifications

• Proven leadership in automotive service settings.
• Strong focus on customer engagement and retention.
• Experience coaching and developing service staff.

Responsibilities

• Lead the service team of advisors and technicians to meet department objectives.
• Drive customer engagement, satisfaction, and loyalty while maximizing profitability.
• Provide coaching, direction, and performance reporting to senior management.

Job description

Autoleague is a leading name in the automotive retail industry, delivering an exceptional customer experience and a diverse range of high-quality vehicles. Our group is driven by innovation, teamwork, and a commitment to excellence. We are currently seeking an experienced and motivated Service Manager to lead the service team and achieve outstanding results.

As a service manager, your proven leadership ability will enable you to coach our team of advisors and technicians to ensure they are on track to achieve the departments objectives.

You will also take ownership for driving and enhancing customer engagement, focus on maximising profits and delivering outstanding results. Thereby successfully building high levels of daily customer satisfaction as well as retention and profitability.

YOU

• Strong leadership abilities and a passion for customer engagement, satisfaction, and loyalty
• Demonstrated ability to delegate responsibility, work with, mentor & coach employees' positivity developing their skills & capabilities.
• Results driven, strong time management and organisational skills
• Solutions focused to identify and drive operational improvements ensuring successful outcomes.
• Ability to enhance Customer Service performance standards through effective leadership & coaching.
• Strong communication & reporting ability
• Career focused with a calm, personable demeanour and a can-do attitude.
• Demonstrates the highest level of business ethics, integrity & resilience.
• Consistently adheres to, promotes company/manufacturer values and principles in all business & customer interactions.
• Determination to drive growth maximising profits.

What’s in it for YOU

• Join one of the largest automotive groups in Australia
• Career Progression with Training and Development Opportunities
• Receive paid parental leave
• Access to confidential EAP counselling sessions

Autoleague is an Equal Opportunity Employer that embraces and values equality, cultural diversity, and inclusion. All shortlisted applicants will be required to undertake a pre-employment check including police and medical checks.