Service Manager - Heavy Capital Equipment

Alexander Appointments; Sydney; On-site; AUD 153,000 - 187,000; Full time

Job summary

Alexander Appointments is seeking a capable leader to take ownership of East Coast service operations within an established, globally backed manufacturer of premium heavy capital equipment. Based in Western Sydney, you will lead technical teams, strengthen customer relationships and drive service performance across the region.

The role combines people leadership, technical support and commercial management, with scope to improve processes and shape the service function.

Qualifications

• Experience leading service, aftermarket, or technical support in heavy capital equipment or industrial machinery.
• Strong knowledge of mechanical, hydraulic and/or electrical systems.
• Proven ability to lead, coach and develop technicians.
• Commercial and operational skills in budgets, resource planning and performance reporting.
• Clear communication and ability to manage customer relationships and technical issues.

Responsibilities

• Lead, coach and develop technical teams across the East Coast.
• Oversee service, parts, warranty and related administration.
• Resolve service and warranty issues balancing customer needs and commercial outcomes.
• Manage budgets, workloads and resources for efficient service delivery.
• Improve processes, monitor performance and forecast service requirements.
• Support quotations, job planning and complex technical issues.
• Coordinate with management, sales and other branches to strengthen customer support.

Skills

Technical leadership

Mechanical, hydraulic, electrical

Customer relationship management

Budgeting and performance reporting

Education

Trade qualification or engineering background

Job description

• Salary up to $170k + Super depending on experience
• Lead service operations and develop technical teams across the East Coast
• Western Sydney base | Established, globally backed equipment business

Take ownership of East Coast service operations within an established, globally backed manufacturer and supplier of premium heavy capital equipment.

Based in Western Sydney, you will lead technical teams, strengthen customer relationships and drive service performance across the region. This role combines people leadership, technical support and commercial management, with scope to improve processes and shape how the service function develops.

If you enjoy developing people, solving technical challenges and turning ideas into practical improvements, this is an opportunity to make a genuine impact.

About the Role

You will oversee service operations across the East Coast, ensuring safe, efficient and commercially sound delivery.

Your key responsibilities will include:

• Lead, coach and develop technical teams, supporting performance, training and technical capability.
• Oversee service, spare parts, warranty and associated administration activities.
• Resolve service and warranty issues while balancing customer needs and commercial outcomes.
• Manage budgets, workloads and resources to support efficient service delivery.
• Improve processes, monitor performance and forecast service requirements.
• Support quotations, job planning and complex technical issues, including practical involvement when required.
• Work closely with management, sales teams and other branches to strengthen customer support.

About You

You are a technically capable leader who enjoys building strong teams, supporting customers and improving service operations.

You will bring:

• Experience managing a service, aftermarket, technical support or product support function within heavy capital equipment, industrial machinery or a related environment.
• Strong technical knowledge across mechanical, hydraulic and/or electrical systems.
• A track record of leading, coaching and developing technicians.
• Commercial and operational capability across budgets, resource planning and performance reporting.
• Clear communication skills and the confidence to manage customer relationships and resolve technical issues.
• A practical, hands-on approach, with the willingness to support workshop and service activities when required.
• Relevant trade experience and technical capability will be considered alongside engineering qualifications. A degree is not essential.

Why Join?

• Earn a salary of up to $170k + Super.
• Take on a regional leadership role with East Coast responsibility.
• Join an established business with global backing and growth plans.
• Lead and develop a capable technical team.
• Work with a premium heavy capital equipment portfolio.
• Influence service delivery, customer outcomes and commercial performance.