Service Manager - Capital Equipment

Engineering Networks; Melbourne; On-site; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Superannuation

Maintained vehicle

Job summary

Engineering Networks in Melbourne is seeking an experienced Service Manager or Supervisor to lead an established service business as leadership shifts within the company. You will drive safety, resource planning and client liaison in a fast-paced industrial setting.

The role requires a background in industrial machinery service, experience with SLAs, and a proven ability to grow profitability. You will mentor a team, travel as needed, and contribute to ongoing training and improvement

Qualifications

• Trade background and industry knowledge in industrial machinery.
• Experience in service management within electrical/mechanical or machinery fields with industrial exposure.
• Proven ability to manage SLAs and national service agreements with fast break-fix response.

Responsibilities

• Provide proactive safety leadership.
• Allocate resources for optimal staffing and utilisation.
• Maintain service quality per SLA and National Service Agreements.
• Ensure CRM/Service Management software tasks and documentation are followed.
• Interface with clients to identify service, maintenance or upgrades.
• Achieve budgeted service and operating profit targets (P&L).
• Mentor the team to build a high-performance culture.

Skills

Trade background

Service management

Client liaison

Industrial machinery knowledge

Job description

Company: This organisation is a leader within the food & beverage, manufacturing, transport & logistics sectors providing industry leading products and services throughout regional and metro Victoria

Due to continued growth over several years within the Victorian region, we are now seeking an experienced Service Manager or Supervisor to lead an established service business as the owner steps back into a strategic role within the company.

They have an unrelenting focus on customer satisfaction, supportive management and mentoring, and represent a genuine career progression opportunity for an enthusiastic, driven and reliable service manager or supervisor looking to make their mark.

Role

You will be responsible for, but not limited to the following:

• Providing proactive safety leadership
• Manage resource allocation to ensure optimal staffing levels, efficiency and utilisation
• Ensure quality service standards are maintained in accordance with SLA’s & National Service Agreements
• Ensure the service team complies with all tasks and documentation associated with the CRM & Service Management Software
• Interface directly with our Clients to identify opportunities for service, maintenance or product upgrades
• Achieving budgeted service and operating profit targets – P&L Responsibility
• Mentor the service team to create a high performance culture

To be successful in this role you must have:-

• Trade background or relevant industry experience with an in depth knowledge of service industry principles relating toIndustrial Machinery
• Previous service management experience in the electrical, mechanical or machinery fields with exposure to the food & beverage, manufacturing or other industrial environments
• Previous experience managing a service organisation in accordance with SLA’s and National Service Agreements with a focus on fast response times for break-fix
• Be prepared to travel and understand the demands of the service industry, in particular the nature of the food & beverage industry
• Excellent communication skills and the ability to consult to your clients on technical issues
• Honest and reliable in all facets of your work

You will be rewarded with a competitive base salary which is negotiable for the right person, Superannuation plus maintained vehicle.

Ongoing training and mentoring from the company owner will be available.