Service Manager – Industrial Machinery (Lead, Travel, Vehicle)

Engineering Networks; Melbourne; On-site; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Superannuation

Maintained vehicle

Job summary

Engineering Networks in Melbourne is seeking an experienced Service Manager or Supervisor to lead an established service business as leadership shifts within the company. You will drive safety, resource planning and client liaison in a fast-paced industrial setting.

The role requires a background in industrial machinery service, experience with SLAs, and a proven ability to grow profitability. You will mentor a team, travel as needed, and contribute to ongoing training and improvement

Qualifications

• Trade background and industry knowledge in industrial machinery.
• Experience in service management within electrical/mechanical or machinery fields with industrial exposure.
• Proven ability to manage SLAs and national service agreements with fast break-fix response.

Responsibilities

• Provide proactive safety leadership.
• Allocate resources for optimal staffing and utilisation.
• Maintain service quality per SLA and National Service Agreements.
• Ensure CRM/Service Management software tasks and documentation are followed.
• Interface with clients to identify service, maintenance or upgrades.
• Achieve budgeted service and operating profit targets (P&L).
• Mentor the team to build a high-performance culture.

Skills

Trade background

Service management

Client liaison

Industrial machinery knowledge

Job description

Engineering Networks in Melbourne is seeking an experienced Service Manager or Supervisor to lead an established service business as leadership shifts within the company. You will drive safety, resource planning and client liaison in a fast-paced industrial setting.

The role requires a background in industrial machinery service, experience with SLAs, and a proven ability to grow profitability. You will mentor a team, travel as needed, and contribute to ongoing training and improvement