Service Manager

A.I.R Recruitment; Sydney; Presencial; AUD 126.000 - 154.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

$140k + super

$20k car allowance

Incentive bonus (up to $20k)

Full-time permanent role

Career progression, training and dev

Lead a high-performing customer-focus​

Descripción de la vacante

A.I.R Recruitment client is seeking a Service Manager (Southern Region) to lead the Sydney branch, overseeing day-to-day operations, safety, service delivery and growth. Reporting to the National Service Manager, you will manage a team of 30, drive continuous improvement and customer satisfaction.

Based in Sydney, this full-time role offers strong remuneration and a path for career progression within a dynamic organisation committed to service excellence.

Formación

• Tertiary qualifications in Business or similar.
• Driver's licence.
• Travel as required (not regularly).
• Minimum 3 years managing a team or in a similar role.
• Competent in Microsoft Office suite.
• Analytical, data-driven problem solver.
• Strong communication and interpersonal skills.
• Well-developed organisational and facilitation abilities.
• Diplomatic, discreet, and integrity-driven.
• Proactive with continuous improvement mindset.
• Adaptable and able to work autonomously.
• Capable of working under pressure with competing demands.

Responsabilidades

• Oversee branch service department across Sydney and Canberra with 30 direct reports.
• Establish and maintain efficient processes, systems and procedures.
• Optimise technician, coordinator and supervisor performance and subcontractors.
• Maintain service vehicles and arrange repairs as needed.
• Respond to customer communications and manage expectations.
• Conduct customer visits and field audits.
• Manage stock and warehousing requirements.
• Lead safety initiatives and injury management.
• Develop people, performance and training plans.

Conocimientos

People management

Analytical thinking

Communication

Organization

Autonomy

Pressure management

Adaptability

Educación

Tertiary qualification in Business or similar

Herramientas

Microsoft Office

Descripción del empleo

Our client is a leader in the industry providing comprehensive maintenance and reactive services to large commercial, industrial and manufacturing food and beverage equipment across Australia.

We’re currently seeking a Service Manager (Southern Region) to join their management team in Sydney. Reporting to the National Service Manager, you be responsible for overseeing the day-to-day operations of the branch ensuring customer satisfaction, optimising service delivery, safety of staff and driving the growth of the business.

The role:

• Manage all aspects of the branch service department across Sydney and Canberra on a daily basis and team of 30 Direct reports (field technicians, Supervisor and Coordinator).
• Establish and maintain effective and efficient processes, systems and procedures.
• Optimise the efficiency of the service technicians, service coordinators and supervisors and subcontractors.
• Maintain the condition of service vehicles, arranging repairs and maintenance where necessary.
• Respond to and deal with customer communication to the customer and businesses expectation.
• Conduct customer visits and field audits.
• Manage stock and warehousing requirements.
• Manage the safety to minimise injuries and manage the injury process.
• Manage people, performance and training requirements.

What' we're looking for:

• Tertiary qualifications in Business or Similar.
• Drivers licence.
• Travel as required (not regularly).
• Minimum 3 years managing a team or working in a similar role.
• Competent in Microsoft Office suite.
• Analytical, confident in analysing numbers and data and developing solutions.
• Enthusiastic interpersonal style that promotes effective communication, unity and respect with people across the organisation and those externally.
• Well-developed and effective verbal, written communication skills.
• Strong organisation and facilitation ability.
• Ability to act diplomatically, tactfully and with discretion and integrity always.
• Proactive and driven to achieve and implement continuous improvements.
• Adaptable and flexible working style.
• Ability to work autonomously.
• Ability to work under pressure and balance competing demands.

Benefits:

• $140k + super
• $20k car allowance
• Incentive bonus (up to $20k based on performance)
• Full-time permanent role
• Opportunity for career progression, training and development
• Opportunity to lead a high-performing and customer-focused team.
• Be part of a business that values innovation, teamwork and service excellence.