National Field Service Manager

Symmetry Human Resources; Melbourne; Presencial; AUD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Symmetry Human Resources in Melbourne leads a national field service operation as a National Field Service Manager. The role oversees field technicians, workshop activities and spare parts, driving efficiency, customer satisfaction and strong team performance.

You will report to senior management and shape day-to-day service delivery while supporting growth and future expansion across Australia.

Formación

• Experience in service management, field service or operations management.
• Background in industrial equipment, machinery or technical services.
• Experience managing technicians and workshop operations.
• Strong leadership, organisational and communication skills.

Responsabilidades

• Manage and coordinate national field service technicians.
• Oversee workshop operations, repairs and maintenance.
• Manage spare parts, inventory and purchasing.
• Coordinate service schedules, equipment installations and breakdowns.
• Monitor team performance, productivity and service delivery.
• Maintain customer and supplier relationships.
• Identify opportunities for process improvement and operational efficiencies.
• Support business growth and future expansion.

Conocimientos

Service management

Field service leadership

Industrial equipment

Workshop operations

Inventory & purchasing

ERP systems

Herramientas

ERP software

Inventory management systems

Descripción del empleo

National Field Service Manager
Melbourne VIC
Permanent Opportunity

The Opportunity

Our client is an established Australian business specialising in the supply, installation, servicing and repair of industrial equipment.

An opportunity exists for an experienced National Field Service Manager to oversee and coordinate national service operations, including field technicians, workshop activities and spare parts.

Reporting to senior management, you will take responsibility for the day-to-day running of the service function, ensuring operational efficiency, customer satisfaction and effective team performance.

Key Responsibilities

• Manage and coordinate national field service technicians.
• Oversee workshop operations, repairs and maintenance.
• Manage spare parts, inventory and purchasing.
• Coordinate service schedules, equipment installations and breakdowns.
• Monitor team performance, productivity and service delivery.
• Maintain customer and supplier relationships.
• Identify opportunities for process improvement and operational efficiencies.
• Support business growth and future expansion.

Skills & Experience

• Previous experience in service management, field service or operations management.
• Background in industrial equipment, machinery, engineering or technical services.
• Experience managing technicians and workshop operations.
• Strong mechanical and technical understanding.
• Experience with inventory, spare parts and purchasing.
• Strong leadership, organisational and communication skills.
• ERP experience advantageous.

What's on Offer

• Key leadership position within an established and growing business.
• National operational responsibility.
• Opportunity to work closely with senior management.
• Scope to develop and grow with the business.
• Long-term career progression potential.