Service Manager-Victoria

Southern Star Group; Geelong; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Company vehicle

Permanent full‑time position

Autonomy and ownership

Direct access to senior leadership

Job summary

Southern Star Group in Geelong, VIC, is seeking an experienced Service Manager to lead our Victorian Service operation across Geelong and Clayton. You will oversee a team of about 50 across field service, scheduling, glazing and parts, driving a high‑quality customer experience and strong safety standards.

This is a genuine leadership role focused on building structure, lifting performance and developing leaders, with autonomy and direct access to senior leadership to shape one of Victoria's

Qualifications

• Strong leadership experience within trades, construction or field service environments.
• Proven ability to improve team performance and operational outcomes.
• Excellent communication and relationship-building skills.
• Hands-on, practical approach to problem solving.
• Strong commitment to safety leadership.

Responsibilities

• Lead a team of approximately 50 employees across Victoria.
• Build a culture of accountability, safety and pride in workmanship.
• Coach and develop supervisors and future leaders.
• Improve service delivery performance and operational efficiency.
• Drive continuous improvement initiatives across scheduling, workflow, field execution and completion processes.
• Manage labour, fleet, parts and operational costs.
• Strengthen training, capability and workforce engagement.
• Build strong relationships across Sales, Operations and Customer Service teams.

Skills

Leadership

Safety leadership

People development

Communication

Stakeholder management

Job description

Lead. Transform. Build Something Better.

Southern Star Group (SSG) is one of Australia's leading manufacturers of windows and doors, supplying some of the country's most recognised residential builders and construction companies.

We're looking for an experienced Service Manager to lead and transform our Victorian Service operation across Geelong and Clayton, overseeing a team of approximately 50 employees across field service, internal coordination, glazing, and parts operations.

This is not a maintenance role. This is a genuine leadership opportunity for someone who thrives on creating structure, lifting performance, developing people, and building high‑performing teams.

If you're the type of leader who gets satisfaction from fixing problems, improving systems, and leaving an operation stronger than you found it, we'd love to hear from you.

Why This Role?

This is a rare opportunity to:

• Lead a substantial operational workforce across multiple sites
• Shape team structure and capability
• Drive service excellence and customer outcomes
• Build future leaders and strengthen supervisory capability
• Influence operational strategy and business performance
• Work directly with a supportive General Manager who values autonomy and accountability
• Play a key role in creating what we believe can become the industry's leading service operation

The Opportunity

Reporting to the General Manager - Victorian Operations, you will be responsible for the end‑to‑end leadership of our Service function, including:

• Field service technicians and supervisors
• Internal service scheduling and administration
• Parts coordination and inventory readiness

You’ll focus on improving operational effectiveness, increasing productivity, strengthening safety performance, developing leaders, and delivering a high‑quality customer experience.

What You'll Be Doing

• Leading a team of approximately 50 employees across Victoria
• Building a culture of accountability, safety and pride in workmanship
• Coaching and developing supervisors and future leaders
• Improving service delivery performance and operational efficiency
• Driving continuous improvement initiatives across scheduling, workflow, field execution and completion processes
• Managing labour, fleet, parts and operational costs
• Strengthening training, capability and workforce engagement
• Building strong relationships across Sales, Operations and Customer Service teams

What We're Looking For

You may come from:

• Windows and doors
• Residential construction
• Building products
• Trade services
• Installation and maintenance operations
• Adjacent field service industries

Most importantly, you'll bring:

• Strong leadership experience within trades, construction or field service environments
• A proven ability to improve team performance and operational outcomes
• Confidence managing attendance, conduct and performance issues fairly and effectively
• Excellent communication and relationship‑building skills
• A hands‑on, practical approach to problem solving
• A strong commitment to safety leadership
• The ability to make decisions, drive momentum and achieve results in a fast‑paced environment

What's On Offer

• Attractive salary package
• Company vehicle
• Laptop and mobile tools
• Permanent full‑time position
• Significant autonomy and ownership
• Direct access to senior leadership
• A business that is investing in its future and committed to continuous improvement
• The opportunity to make a visible and lasting impact on one of Victoria's largest service operations in the building products sector.

Location

Based across Geelong or Clayton, with regular travel between both sites and field locations throughout Victoria. Driver's licence and White Card are required.