Service Manager - Before and After School Care

The After School Klub; The Junction; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary package

Professional development opportunities

Supportive workplace culture

Employee assistance program

Exposure to best practice childcare

Job summary

The After School Klub at The Junction Public School NSW is seeking a Service Manager to lead our before and after school care service. You will oversee daily operations, ensure safety and regulatory compliance, and drive the delivery of high‑quality care for children and families.

This full‑time role requires strong leadership, staff rostering and programming skills, and a commitment to child wellbeing. You’ll partner with families, schools and local partners to maintain exceptional service

Qualifications

• Formal qualification in Early Childhood Education and Care or equivalent experience in childcare management.
• Current First Aid/CPR certification and commitment to maintaining these qualifications.
• Proven experience managing before and after school care with knowledge of National Quality Standard.

Responsibilities

• Oversee daily operations of before/after school care, ensuring a safe, welcoming environment.
• Ensure compliance with legislation, regulations, and standards including NQS and duty of care.
• Maintain records and reporting to meet regulatory and operational requirements.
• Enforce policies promoting child safety, wellbeing and development.
• Build relationships with families, schools, community partners and stakeholders.
• Manage staff rostering and programming.
• Respond to parent inquiries and address concerns professionally.

Skills

Leadership

Staff rostering

Regulatory compliance

Child wellbeing focus

Communication with families

WWCC / clearances

First Aid & CPR

Education

Bachelor/Diploma in Early Childhood Education and Care

Tools

First Aid/CPR certification

Job description

Service Manager - Before and After School Care

At TASK, it's all about the kids, and the team that supports them!

THE AFTER SCHOOL KLUB is a leading provider of quality before and after school care services. We are committed to creating safe, nurturing and engaging environments where children can learn, develop and thrive outside of school hours. Our mission is to support families by providing reliable, professional childcare services that complement their children's educational journey. We pride ourselves on our passionate team, innovative programming and dedication to child wellbeing and development.

We are seeking a Service Manager to join THE AFTER SCHOOL KLUB at The Junction Public School NSW. This is a full-time position offering split shifts in the morning and afternoons. As Service Manager, you will be responsible for the overall management and quality assurance of our service, ensuring we maintain the highest standards of care whilst meeting regulatory requirements. This role is pivotal to our success and will have a direct impact on the experiences of the children and of the families who trust us with their care.

Key responsibilities

• Oversee the daily operations of the before and after school care service, ensuring a safe, welcoming and inclusive environment for all children
• Ensure compliance with all relevant legislation, regulations and standards, including the National Quality Standard (NQS) and duty of care requirements
• Maintain accurate records, documentation and reporting systems to meet regulatory and operational requirements
• Ensure policies and procedures that promote child safety, wellbeing and development are followed
• Build and maintain strong relationships with families, schools, community partners and stakeholders
• Manage staff rostering and programming
• Respond to parent enquiries and resolve concerns in a timely and professional manner

What we're looking for

• A formal qualification in Early Childhood Education and Care or a related field, or equivalent relevant experience in childcare management
• Current certification in First Aid and CPR, with a commitment to maintaining these qualifications
• Proven experience managing before and after school care services, with demonstrated knowledge of the National Quality Standard
• Strong leadership and people management skills, with the ability to motivate and develop team members
• Sound understanding of child safety, protection and wellbeing frameworks, including mandatory reporting obligations
• Working With Children Check (WWCC) clearance or willingness to obtain one
• Experience with quality improvement frameworks and regulatory compliance is highly desirable

What we offer

• Competitive salary and remuneration package commensurate with experience and qualifications
• Opportunities for professional development, training and career progression within the childcare sector
• A supportive and collaborative workplace culture that values innovation, teamwork and continuous learning
• Access to an employee assistance program
• Exposure to best practice childcare management and the chance to lead a quality service