Service Manager

TASK: The After School Klub; Newcastle; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Mentor support

Professional development

Employee assistance

Collaborative team

Quality service leadership

Job summary

TASK is seeking a Service Manager at The Junction Public School in Newcastle to oversee the before- and after-school care service, ensuring safety, compliance and high-quality care. This full-time role offers split shifts across mornings and afternoons, Monday to Friday.

You will lead educators, maintain records, and build strong relationships with families and the school, driving continuous improvement under the National Quality Standard.

Qualifications

• Formal qualification in Early Childhood Education and Care or related field, or equivalent experience in childcare management.
• Proven experience managing before and after school care services with knowledge of the National Quality Standard.
• Strong leadership and people management skills to motivate and develop a team.
• Sound understanding of child safety, protection and wellbeing frameworks and mandatory reporting.
• Current WWCC and training in Foundation of Child Safety (GECCKO), First Aid/CPR and asthma/anaphylaxis.
• Current child protection training and experience with quality improvement frameworks.

Responsibilities

• Oversee daily operations of before/after school care, ensuring a safe, welcoming environment.
• Ensure compliance with legislation, regulations and National Quality Standard.
• Maintain accurate records, documentation and reporting.
• Lead, roster and develop the educator team.
• Build relationships with families, school and community partners.
• Respond to parent inquiries and resolve concerns professionally.

Skills

Leadership

People management

Regulatory compliance

Child safety

WWCC

Foundations of Child Safety Training

First Aid & CPR

Child protection training

Education

Formal qualification in Early Childhood Education and Care or related field

Job description

At TASK, it’s all about the kids and the team that supports them!

TASK runs before and after school care and vacation care at 40 schools across NSW. We are committed to creating safe, nurturing and engaging environments where children can learn, develop and thrive outside school hours. Our success starts with exceptional people, and we’re committed to supporting you at every step.

We are seeking a Service Manager at The Junction Public School in Newcastle. This is a full-time position offering split shifts across mornings and afternoons, Monday to Friday. As Service Manager, you will be responsible for the overall management and quality of the service, maintaining the highest standards of care while meeting regulatory requirements.

Key responsibilities

• Oversee the daily operations of the before and after school care service, ensuring a safe, welcoming and inclusive environment for all children
• Ensure compliance with all relevant legislation, regulations and standards, including the National Quality Standard and duty of care requirements
• Maintain accurate records, documentation and reporting
• Lead, roster and develop the educator team
• Build and maintain strong relationships with families, the school and community partners
• Respond to parent enquiries and resolve concerns in a timely and professional manner

What we’re looking for

• A formal qualification in Early Childhood Education and Care or a related field, or equivalent experience in childcare management
• Proven experience managing before and after school care services, with demonstrated knowledge of the National Quality Standard
• Strong leadership and people management skills, with the ability to motivate and develop a team
• Sound understanding of child safety, protection and wellbeing frameworks, including mandatory reporting obligations
• A valid Working With Children Check (WWCC)
• Completion certificate for Foundations of Child Safety Training (GECCKO)
• Current First Aid (HLTAID012), CPR, and asthma and anaphylaxis training
• Current child protection training
• Experience with quality improvement frameworks and regulatory compliance is highly desirable

What we offer

• Unmatched support. Your Area Manager is there to guide and mentor you, so you’re never on your own
• Professional development, training and career progression
• Access to an employee assistance program
• A supportive, collaborative team that values teamwork and continuous learning
• The chance to lead a quality service and make it your own

TASK is committed to the safety and wellbeing of children and young people. All employees share responsibility for maintaining a child safe environment. Appointment is subject to a Working With Children Check and compliance with TASK’s Child Safeguarding Policy and Code of Conduct.

At TASK we are dedicated to promoting equal opportunities for our colleagues, regardless of gender, race, socio-economic background, age, disability, sexual orientation, or national origin.