Service Manager – Agriculture & Heavy Equipment

Milne Bros Equipment; Mackay Regional; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Company vehicle

Job summary

Milne Bros Equipment in Mackay, QLD is seeking an experienced Service Manager to lead our on-site service team and oversee scheduling, documentation, and quality control. The role focuses on delivering high-quality maintenance services and customer satisfaction across our agricultural and heavy-vehicle operations.

You will manage workflows, maintain records, coordinate with sales, and drive continuous improvement while supporting training and development for team members.

Qualifications

• Experience in service management for agricultural/heavy equipment.
• Strong leadership and people management skills.
• Sound knowledge of servicing and repairs of agricultural/heavy vehicles.
• Current heavy vehicle driver’s licence and forklift licence.
• Qualification in agricultural diesel fitting or heavy vehicle mechanics preferred.

Responsibilities

• Oversee all service operations and coordinate daily activities of the service team.
• Manage service scheduling, resource allocation and workflow to optimise productivity.
• Maintain accurate service records, documentation and reporting systems.
• Contribute ideas to service procedures and quality standards with management.
• Assist with identifying training needs and development opportunities for team members.
• Manage customer relationships, respond to enquiries and resolve service-related concerns.
• Monitor inventory of service materials and ensure adequate stock levels.
• Prepare regular reports on service performance, costs and KPIs for management.
• Liaise with sales and management teams to coordinate service delivery with business objectives.

Skills

Leadership

People management

Organisational skills

Time management

Customer service

Problem-solving

Delegation

Education

Agricultural diesel fitting qualification

Heavy vehicle mechanics qualification

Tools

Maintenance management software

MS Office

Job description

Milne Bros Equipment in Mackay, QLD is seeking an experienced Service Manager to lead our on-site service team and oversee scheduling, documentation, and quality control. The role focuses on delivering high-quality maintenance services and customer satisfaction across our agricultural and heavy-vehicle operations.

You will manage workflows, maintain records, coordinate with sales, and drive continuous improvement while supporting training and development for team members.