Service Manager

Milne Bros Equipment; Mackay Regional; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Company vehicle

Job summary

Milne Bros Equipment in Mackay, QLD is seeking an experienced Service Manager to lead our on-site service team and oversee scheduling, documentation, and quality control. The role focuses on delivering high-quality maintenance services and customer satisfaction across our agricultural and heavy-vehicle operations.

You will manage workflows, maintain records, coordinate with sales, and drive continuous improvement while supporting training and development for team members.

Qualifications

• Experience in service management for agricultural/heavy equipment.
• Strong leadership and people management skills.
• Sound knowledge of servicing and repairs of agricultural/heavy vehicles.
• Current heavy vehicle driver’s licence and forklift licence.
• Qualification in agricultural diesel fitting or heavy vehicle mechanics preferred.

Responsibilities

• Oversee all service operations and coordinate daily activities of the service team.
• Manage service scheduling, resource allocation and workflow to optimise productivity.
• Maintain accurate service records, documentation and reporting systems.
• Contribute ideas to service procedures and quality standards with management.
• Assist with identifying training needs and development opportunities for team members.
• Manage customer relationships, respond to enquiries and resolve service-related concerns.
• Monitor inventory of service materials and ensure adequate stock levels.
• Prepare regular reports on service performance, costs and KPIs for management.
• Liaise with sales and management teams to coordinate service delivery with business objectives.

Skills

Leadership

People management

Organisational skills

Time management

Customer service

Problem-solving

Delegation

Education

Agricultural diesel fitting qualification

Heavy vehicle mechanics qualification

Tools

Maintenance management software

MS Office

Job description

Milne Bros Equipment is seeking an experienced Service Manager to join our team in Mackay, QLD. This is a full-time position that plays a crucial role in overseeing our service operations and ensuring our customers receive exceptional support and maintenance services. As Service Manager, you will be responsible for leading our service team, managing workflows, and maintaining the high standards of quality that define our business. This role is based on-site in Mackay and offers the opportunity to make a direct impact on our operational success and customer satisfaction.

Key responsibilities

Oversee all service operations and coordinate the daily activities of the service team to ensure efficient and timely completion of work

Manage service scheduling, resource allocation, and workflow to optimise productivity and meet customer expectations

Maintain accurate service records, documentation, and reporting systems to track maintenance activities and performance metrics

Contribute ideas to service procedures and quality standards, working with management to support consistent, high-quality service delivery.

Assist with identifying additional training needs and development opportunities for service team members.

Manage customer relationships, respond to enquiries and resolve service-related concerns in a professional and timely manner

Monitor inventory of service materials, ensuring adequate stock levels for operational requirements

Prepare regular reports on service performance, costs, and key performance indicators for management review

Liaise with sales and management teams to coordinate service delivery with business objectives

What we’re looking for

Proven experience in a service management role within the agricultural, heavy vehicle or equipment industry.

Strong leadership and people management skills with the ability to motivate and develop team members

Excellent organisational and time management abilities with the capacity to manage multiple priorities

Sound technical knowledge of agricultural and heavy vehicle servicing, maintenance and repairs, with an understanding of common mechanical systems.

Outstanding customer service skills and the ability to build and maintain positive relationships with clients

Problem-solving abilities and a proactive approach to identifying and addressing operational challenges

A qualification in agricultural diesel fitting or heavy vehicle mechanics is preferred, along with experience in a service management role. Equivalent industry experience will also be considered.

A current heavy vehicle driver’s licence and forklift licence are required.

What we offer

At Milne Bros Equipment, you’ll join a supportive team where your contribution matters. We offer competitive remuneration based on your experience and qualifications, a company vehicle, and ongoing training to build your skills and support your career growth. You’ll work in a collaborative environment with modern equipment and facilities, backed by our commitment to safety and professional development.

About us

Milne Bros Equipment is an established business operating in the Agricultural Industry, providing quality service and support to our customers across the Mackay region. We are committed to delivering excellence in our service offerings and maintaining strong relationships with our clients. Our team is dedicated to providing reliable, professional and efficient service solutions. With a reputation built on quality workmanship and customer satisfaction, we continue to grow and develop our business whilst maintaining the values that have made us successful.

Milne Bros Equipment is an equal opportunity employer. This position is not eligible for visa sponsorship.We look forward to hearing from you.