Operations Manager, Sydney

CCInternational Recruitment; Sydney; On-site; AUD 180,000 - 260,000; Full time

Job summary

CCInternational Recruitment is seeking a senior leader to oversee in-home care operations across New South Wales. Reporting to the COO, you will drive performance, workforce capability, service quality, compliance and continuous improvement across a large state portfolio.

You will lead governance, strategise priorities, and direct frontline teams to deliver client-centred care while optimising schedules, travel and costs. Strong stakeholder management and regulatory experience are essential.

Qualifications

• Extensive senior operational leadership experience across large, dispersed service portfolio.
• Strong experience in in-home care, aged care, disability, community services or related regulated environment.
• Proven success leading large multi-disciplinary teams through operational leaders and Team Leaders.
• Deep understanding of person-centred service delivery, workforce management, quality, safeguarding and compliance.
• Experience managing operational and financial performance including budgets and funding arrangements.
• Strong workforce planning, scheduling, utilisation and resource optimisation.
• Proven ability to improve operating models, systems and processes across growing or changing organisations.
• Experience managing incidents, complaints, operational risk and regulatory obligations.
• Strong commercial judgement balancing client outcomes, service quality and financial performance.

Responsibilities

• Lead the operational performance and governance of in-home care services across NSW.
• Translate strategy into priorities, operating plans and measurable outcomes.
• Oversee service delivery across programs, locations and dispersed frontline teams.
• Ensure services align with care plans, funding arrangements and client needs.
• Direct workforce deployment to maintain skill mix and geographic coverage.
• Lead Team Leaders and frontline staff, building capability and accountability.
• Oversee client onboarding, service transitions and continuity of care.
• Improve care delivery models, workforce planning and travel optimisation.
• Monitor hours, utilisation, travel, financial performance and client outcomes.
• Standardise practices to improve quality, consistency and scalability.
• Ensure compliance with aged care, disability, quality and safety requirements.
• Oversee incidents, complaints and safeguarding, including investigations.
• Maintain audit readiness and manage operational, workforce and client risks.
• Use data and reporting to identify trends and drive performance improvements.
• Leverage technology, AI and automation to modernise service delivery.
• Contribute to governance, policy and strategic priorities.

Skills

Senior leadership

In-home care

Aged care

Disability services

Team leadership

Workforce planning

Scheduling

Budgeting

Compliance

Stakeholder management

Data-driven decisions

Change leadership

Communication

Strategic planning

Screening/credentialing

Education

Tertiary qualification in disability/community services/social work

Job description

Join a growing national healthcare and community services provider delivering in-home aged care, disability support, nursing and other healthcare services. This is a senior client-side leadership role with direct accountability for the organisation’s in-home care operations across NSW.

Reporting to the COO, you’ll lead operational performance, workforce capability, service quality, compliance and continuous improvement across a large state-based portfolio.

Key Responsibilities

• Lead the operational performance and governance of in-home care services across NSW
• Translate organisational strategy into clear priorities, operating plans and measurable outcomes
• Oversee service delivery across multiple care programs, locations and dispersed frontline teams
• Ensure services align with individual care plans, funding arrangements and client needs
• Direct workforce deployment to maintain the right skill mix, geographic coverage and continuity of care
• Lead Team Leaders and frontline employees, building capability, engagement and accountability
• Oversee client onboarding, service transitions and changes while maintaining continuity of care
• Improve care delivery models, workforce planning, scheduling and travel optimisation
• Monitor service hours, workforce utilisation, travel efficiency, financial performance and client outcomes
• Standardise operational practices and workflows to improve quality, consistency and scalability
• Ensure compliance with relevant aged care, disability, quality and safety requirements
• Oversee incidents, complaints and safeguarding matters, including investigations and corrective actions
• Maintain audit readiness and proactively manage operational, workforce and client risks
• Use data and reporting to identify trends and improve operational performance
• Leverage technology, AI and automation to improve efficiency and modernise service delivery
• Contribute to business planning, governance, policy development and broader strategic priorities

Skills & Experience

• Extensive senior operational leadership experience across a large, complex and geographically dispersed service portfolio
• Strong experience in in-home care, aged care, disability, community services or a closely related regulated environment
• Demonstrated success leading large multidisciplinary teams through operational leaders and Team Leaders
• Deep understanding of person-centred service delivery, workforce management, quality, safeguarding and compliance
• Experience managing operational and financial performance, including budgets, workforce costs, funding arrangements and service sustainability
• Strong workforce planning, scheduling, utilisation and resource optimisation capability
• Proven ability to improve operating models, systems and processes across growing or changing organisations
• Experience managing incidents, complaints, operational risk and regulatory obligations
• Strong commercial judgement, balancing client outcomes, service quality, workforce requirements and financial performance
• Confidence using data and operational reporting to identify risks and guide decisions
• Highly developed communication, stakeholder management and change leadership skills
• Tertiary qualifications in disability, community services, social work or a related field
• Ability to meet relevant screening, credentialling and compliance requirements

Apply

This is an exceptional opportunity for an accomplished operational leader to shape the future of in-home care services while building scalable, high-performing operations that make a genuine difference to people’s lives.