Service Manager

Crown Resorts; Perth; On-site; AUD 90,000 - 130,000; Full time

Job summary

Crown Perth is seeking a Service Manager to lead the delivery of exceptional events and conferences, ensuring seamless operations, outstanding guest experiences, and high‑performing teams. This role requires managing large functions in a 24/7 environment.

You will collaborate with planning, sales and culinary teams while mentoring event service staff and maintaining budgetary controls. Crown Perth offers dynamic career growth within a major hospitality operation.

Qualifications

• Significant experience managing large-scale events.
• Minimum 2 years' leadership in event ops.
• Strong people leadership and coaching.
• Exceptional customer service and stakeholder mgmt.
• Ability to work in a 24/7 environment.
• Sound financial acumen with labour costs.

Responsibilities

• Lead operational delivery of events from set-up to completion.
• Mentor event service teams to deliver guest experiences.
• Build relationships with clients and event organisers.
• Ensure events run safely, on time and within budget.
• Collaborate with internal planning, sales and culinary teams.

Skills

Event leadership

Large-scale events

People leadership

Stakeholder management

Financial acumen

Job description

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

Are you an experienced hospitality leader who thrives in fast-paced, large-scale event environments? Crown Perth is seeking a Service Manager to lead the delivery of exceptional events and conferences, ensuring seamless operations, outstanding guest experiences, and high-performing teams. This role is ideal for someone who has successfully managed large functions, conferences, banquets, and high-volume events and is comfortable working across a 24/7 operation.

What You’ll Be Doing

• Lead the operational delivery of events and conferences from set-up through to completion.
• Manage and mentor event service teams to deliver exceptional guest experiences.
• Build strong relationships with clients and event organisers.
• Ensure events operate efficiently, safely, and within budget.
• Collaborate with internal stakeholders including Event Planning, Event Sales, and Culinary teams.

What You’ll Bring

• Significant experience managing large-scale events, conferences, banquets, or similar high-volume hospitality operations.
• Minimum 2 years' leadership experience within event operations or a comparable environment.
• Strong people leadership, coaching, and team development skills.
• Exceptional customer service and stakeholder management capabilities.
• Ability to work in a dynamic 24/7 environment, including evenings, weekends, and public holidays.
• Sound financial acumen with experience managing labour and operational cost

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.