Service Manager

Crown Resorts Limited; Perth; On-site; AUD 90,000 - 120,000; Full time

Job summary

Crown Perth is seeking a Service Manager to lead the operational delivery of events and conferences, ensuring seamless operations and outstanding guest experiences in a fast-paced, 24/7 environment. You’ll manage event service teams, build strong relationships with clients and organisers, and collaborate with internal stakeholders to deliver events on time, safely, and within budget.

Significant leadership in high-volume hospitality, with a focus on coaching, cost control and customer service

Qualifications

• Significant experience managing large-scale events, conferences, banquets, or similar high-volume hospitality operations.
• Minimum 2 years' leadership experience within event operations or a comparable environment.
• Strong people leadership, coaching, and team development skills.
• Exceptional customer service and stakeholder management capabilities.
• Ability to work in a dynamic 24/7 environment, including evenings, weekends, and public holidays.
• Sound financial acumen with experience managing labour and operational cost

Responsibilities

• Lead the operational delivery of events and conferences from set-up through to completion.
• Manage and mentor event service teams to deliver exceptional guest experiences.
• Build strong relationships with clients and event organisers.
• Ensure events operate efficiently, safely, and within budget.
• Collaborate with internal stakeholders including Event Planning, Event Sales, and Culinary teams.

Skills

Leadership

Customer service

Stakeholder management

Financial acumen

24/7 operations

Job description

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

Are you an experienced hospitality leader who thrives in fast-paced, large-scale event environments? Crown Perth is seeking a Service Manager to lead the delivery of exceptional events and conferences, ensuring seamless operations, outstanding guest experiences, and high-performing teams. This role is ideal for someone who has successfully managed large functions, conferences, banquets, and high-volume events and is comfortable working across a 24/7 operation.

What You’ll Be Doing

• Lead the operational delivery of events and conferences from set-up through to completion.
• Manage and mentor event service teams to deliver exceptional guest experiences.
• Build strong relationships with clients and event organisers.
• Ensure events operate efficiently, safely, and within budget.
• Collaborate with internal stakeholders including Event Planning, Event Sales, and Culinary teams.

What You’ll Bring

• Significant experience managing large-scale events, conferences, banquets, or similar high-volume hospitality operations.
• Minimum 2 years' leadership experience within event operations or a comparable environment.
• Strong people leadership, coaching, and team development skills.
• Exceptional customer service and stakeholder management capabilities.
• Ability to work in a dynamic 24/7 environment, including evenings, weekends, and public holidays.
• Sound financial acumen with experience managing labour and operational cost

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.